About Knotch

Knotch is the Content Intelligence Platform that enables communications and marketing teams to measure, understand, and optimize content ROI across their digital efforts. Some of the world's largest brands such as JP Morgan Chase, Salesforce, AT&T, and Deloitte trust us to help them own their voice online, and we allow their customers to own theirs as well. This transparency and empowerment helps these communications become truly worthwhile for both creators and audiences. For more on Knotch's products, visit our website.

We’re proud of our team

We’ve been building our products since 2013, and our team has grown in size and in spirit. We recently ranked in the top 12% of fastest growing companies in America by Inc! Since the Covid-19 pandemic we’ve become remote-first, and we plan to stay that way. A flexible environment leads to a happy team as we’ve been named a Best Place to Work three years running by Built In NYC. If you’d like to speak with our recruiting team about the future of Knotch, feel free to connect with us on LinkedIn and learn about us further on our careers site.

The Implementations Specialist

At Knotch, our products are integrated on some of the largest websites and content producers across the web. These integrations use all sorts of implements from basic HTML and JavaScript to more complex ad-unit based integrations. We’re looking for a candidate who is well-versed in integrations technologies as well as comfortable championing our efforts externally with our clients and internally with our Engineering, Client Success, and Sales teams. This individual will own the success of all client implementations for new and existing customers. They will collaborate with Client Success and clients to understand business needs, scope projects, explain technical capabilities and provide best practices relevant to the project. They'll work with clients to establish a launch plan; coordinate efforts and communicate status of deployment activities internally and with the client, throughout the client lifecycle to ensure successful and rapid launches that leave clients delighted. The Implementation Specialist is a key role at Knotch and will report to our VP of Client Success.

Project Management

• Project lead for implementations ranging from existing client add-ons to complete solutions for new clients.
• Plan for and drive successful delivery across the client and internal organizations for multiple concurrent client project launches ranging from 15-20 implementations at a time.
• Gather and document technical requirements and decisions; create, maintain, and communicate client facing project plans; provide continual updates and status reports to client and internal stakeholders (Client Success and Engineering).
• Ensure efficient delivery.
• Escalate any potential roadblocks to successful deployment to Client Success. 
• Escalate requests for scope changes to Client Success Manager.
• Guide customers through their testing and troubleshooting process.
• Assist with troubleshooting any technical issues related to deployment prior to launch.
• Project manage custom integration requirements and timelines with the engineering integration team and Client Success teams. 
• Work cross-functionally with client engagement, engineering, and product to find the best solutions for clients. 
• Subject matter expert on product offering; train cross-functional team members and assist with client questions and demands.
• Responsible for documenting internal processes and training sessions for colleagues.
• Ensure proper escalation of advanced technical issues to appropriate teams internally.

Client Services

• Act as primary client interface for technical implementations for both new and existing clients.
• Explain the technical details of our solutions and integrations to both publishers and technical client teams.
• In partnership with Client Success, consult with clients to determine project resources and timelines.
• Ensure delivery of a solution built around clients specific business objectives.
• Consult with clients regarding and encourage use of established best practices for implementation.
• Set appropriate expectations.
• Collaborate with the Client Success team to ensure a high level of client satisfaction and communicate opportunities to position other service offerings.

Process Improvement

• Contribute to continual product and process improvement and documentation measures.
• Project Documentation
• Track time and project status for client health 
• Document and maintain all relevant client and project notes.

Success will be measured by:

• Quality of implementation in accordance with Knotch best practices.
• Time to launch.

You'll be successful here if you possess:

• Excellent organizational skills and ability to track multiple concurrent projects in detail.
• Able to confidently and effectively communicate with business and technical contacts.
• Detail-oriented and highly organized 
• Basic understanding of JavaScript and HTML and how content is embedded on the web
• Ability to work with data. Any query language to read from databases is a HUGE plus.
• Familiarity with DFP, VPAID, VAST, OEmbed, and other ad-based and web-based integration technologies
• Familiarity with Web Analytics tools such as Adobe, Google etc.
• A proactive demeanor and people skills to help you helm implementation projects internally
• The mindset of giving and accepting quality, unbiased feedback

We appreciate but don't require:

• Experience working with publishers is a plus
• Experience with Jira

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Knotch is an equal opportunity employer. We strive to provide equal opportunities in all of our processes, including our hiring and employee experience.

We pride ourselves on our three values: transparency, relentlessness, and inclusiveness.

We commit to daily work towards leading with empathy, reducing bias through periodic training, and engaging with and uplifting communities of marginalized groups.

We condemn all forms of racism and discrimination on the basis of race, religion, ethnicity, nationality, gender identity, sexual orientation, age, marital status, pregnancy or parenthood status, veteran status, disability status or any other identifier.

We encourage all employees, clients, investors, candidates, vendors, and friends of Knotch to deliver honest feedback directly or anonymously so that we may always seek to improve as an organization that is dedicated to diversity, equity, inclusion, and belonging.

Share your thoughts with us, and you will be heard.