Technical Manager, CX
Zipari is a software technology company based in Brooklyn, NY. Our mission is to disrupt the insurance industry by introducing consumer-centric solutions powered by our unique Consumer Experience technology. We encourage all candidates to apply if shaping the future of a growing company, investing in our culture, and solving complex challenges interests you. The Zipari team members have strong work ethics, believe in what Zipari is building, and are committed to achieving company goals. Our team has foodies, talented musicians, artists, and a mix of other unique elements that make us one: The Zipari team!
What You'll Be Doing
- Providing direction and technical expertise in design, development and systems integration.
- Improving coding practices and quality of product engineering teams.
- Mentoring Engineers and helping them grow in their skills and career.
- Estimating resource requirements for product development, coordination with product and client delivery teams on deliverables.
- Project scheduling, allocations and resource management for product development and client implementations.
- Ensuring teams follow the standard operating procedures, project guidelines, policies and documentation requirements across project phases.
- Conducting/Participating in daily scrum meetings for product development and client Implementations.
- Participating in product leadership meetings to discuss strategic initiatives.
- Participating in client meetings to gather requirements, providing technical recommendations and/or providing project implementation updates.
Requirements
- 7+ years of software development management experience
- 4+ years of working within the health insurance industry
- Prior experience managing technical teams
- Experience with our tech stack (Python, .NET, React.js, Vue.js) is strongly preferred
- Experience developing and managing full-stack application development
- Experience in working with Kubernetes and Dockerized services
- Experience working with Agile development methodology
- Past experience in working with chat agent software such as Lex, Dialogflow, or Kore.ai is a plus
- Proficient in handling the most complex of technical development concepts, latest software tools and technologies, strong database concepts and designing techniques
- Exceptional communication skills
Benefits
- Competitive salary
- Excellent health, dental and vision benefits
- Generous vacation and leave policies
- Flexible working hours
- Support for remote work during COVID-19
- Maternity and paternity leave
- Advanced certification and training opportunities
- Roundout - weekly get-togethers hosted by our Founder/CEO
- Casual dress
#LI-Remote
#BI-Remote
Zipari is committed to a diverse workplace and equal opportunity. We understand that the products we build and the work that we do is better and greater when it is inclusive of varied experiences, skills, and perspectives. We encourage everyone whose experience is close to what we are looking for to apply and allow our team to get to know you.