The Engineering Director will lead customer growth initiatives by managing a team of Engineering Managers, collaborating with cross-functional partners, and refining technical strategy for improved customer experiences.
The Customer Growth and Experience (CGX) org's mission is to accelerate customer velocity and create delightful experiences at the most pivotal stages of our customers’ journeys with Plaid.
We achieve this in three ways:
1/ Driving revenue acquisition, accelerating customer launch and activation, and scaling usage.
2/ Increasing the operating efficiency of our GTM and GTM supporting teams (NBs, AEs, AMs, Support, Implementation, TAMs, Customer Oversight, Finance, and Commercial).
3/ Enhancing the developer experience and the experience of all emerging dashboard personas.
You will lead an engineering organization of 35+ people spread across teams focused on growth, developer relations, developer experience (including Plaid's public API and external MCP servers), customer onboarding, the developer dashboard, and billing.
Responsibilities
- Supporting the growth of a strong team of Engineering Managers and Senior ICs.
- Partnering closely with your product counterpart and cross-functional partners to serve CGX’s many internal stakeholders.
- Ensuring the area’s technical strategy is aligned with future product needs.
- Partner with your product counterpart to refine the area’s strategy and set short and long-term goals.
- Revising the organizational structure of your engineering teams over time as needed.
- Partnering with recruiting to fill key roles with top talent.
Qualifications
- Experience managing a team composed primarily of Engineering Managers.
- Proven track record of working effectively with cross-functional partners (ideally outside of Eng/Product/Design as well).
- Nice to have: a mix of experience working on both customer-facing and internally-facing teams.
- Nice to have: experience leading growth teams/organizations.
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