Engineering Lead, Enterprise Technology

Technical Skills:

• Own the strategy and administration of our Google Workspace environment at scale, including security configurations, organizational policies, and optimization
• Manage our SaaS application portfolio and IAM practices—driving consolidation, ensuring ROI, and partnering with Security on access governance
• Oversee our endpoint strategy across ChromeOS, Mac, and mobile (BYOD and company-managed devices), including MDM administration
• Define and execute the automation roadmap for enterprise technology, leveraging AI to scale support and reduce manual work

Complexity and Impact of Work:

• Build, lead, and develop a team spanning IT Support, Systems Engineering, and IT Automation
• Own cross-functional initiatives involving People, Security, and business stakeholders, balancing strategic vision with operational needs
• Support IT audit and compliance processes by providing evidence, building self-service tooling for evidence gathering, and partnering with Security on documentation requirements

Organizational Knowledge:

• Partner with Security, People, and business teams to architect solutions that bridge organizational needs and technical implementation
• Establish team goals, career development frameworks, and performance standards that create a culture of ownership and continuous improvement
• Maintain deep operational expertise to inform strategic decisions—you'll occasionally resolve escalated technical issues

Communication and Influence:

• Engage stakeholders across technical and non-technical teams to define requirements, understand pain points, and align on priorities
• Establish documentation standards and communication frameworks that ensure visibility into team progress and initiatives
• Be a visible, hands-on leader who models the technical depth and customer focus you expect from your team
• Build trust cross-functionally through consistent delivery and clear, honest communication

Team Leadership:

• Build, lead, and develop a high-performing team across IT Support, Systems Engineering, and IT Automation—translating strategy into clear team goals and holding the team accountable for outcomes
• Establish team goals, career development frameworks, and performance standards that create a culture of ownership and continuous improvement
• Create an environment where team members do their best work—providing coaching, actionable feedback, and growth opportunities while setting clear expectations and addressing performance issues directly
• Own team structure and hiring in partnership with recruiting—defining roles, sourcing and interviewing candidates, and building a team that scales with organizational growth
• Lead by example with empathy and humility, creating an environment where the team can be authentic and ideas can be openly challenged

You may be a fit for this role if you have:

• People management experience leading technical teams, ideally in enterprise technology, IT operations, or systems engineering
• Experience managing enterprise environments at a similar scale to Anchorage, particularly distributed or remote-first organizations
• Deep expertise with Google Workspace administration (organizational structure, security policies, Drive management, identity)
• Experience managing a diverse SaaS portfolio—vendor relationships, license optimization, consolidation initiatives
• Strong foundation in IAM principles and experience implementing access governance frameworks
• Track record leading cross-functional technical initiatives from definition through delivery
• Experience in regulated industries or environments with meaningful compliance requirements
• Ownership mentality—you define solutions independently in ambiguous environments and take accountability for outcomes

Although not a requirement, bonus points if:

• Proficiency in scripting (Python, JavaScript, Apps Script) to build custom automations
• Experience with Jira administration, ServiceNow, or similar ITSM platforms
• Background with MDM platforms (Kandji, Jamf)
• Experience with hardware deployment processes or physical office IT infrastructure
• Previous work automating employee lifecycle processes (onboarding, offboarding, transfers)
• Experience building IT teams from the ground up or through significant growth phases
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)