Engineering Manager Forward Deployed Engineer

At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States.

By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care

The Manager Forward Deployed Engineer leads a team of forward deployed engineers supporting products through quality control, prompt engineering, fine tuning and execution.  The Manager Forward Deployed Engineer partners closely with the technical team to lead prompt engineering, building products from R&D to production. The Manager will direct the work of the forward deployed engineering team focusing on leveraging AI (prompt engineering and claude code) , no-code tooling and data analytics tooling (Kibana) to support external and internal customers. They will understand how to apply their expertise at scale, including via the use of prompt engineering for synthetic data generation, while exhibiting strategic product thinking to put user needs at the forefront of our work.

They are a trusted content engineer who understand the importance of a whole-team effort in creating great products and who enjoys seeing colleagues develop. They should contribute prompts themselves to set the standard for prompting, but know that the prompts they write is far less significant than their ability to shape the whole team's direction, focus, and delivery.

A Manager Forward Deployed Engineer  is responsible for line management and career guidance. The ability to develop product talent, to represent your team and product from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role.

Minimum Required Qualifications:

• Bachelor’s degree in related field (UX/UI design, Interaction Design, HCI, Computer Science) or equivalent experience
• Proven experience with GPT (or similar AI content generation technologies, Claude Code and Kibana)
• Strong knowledge of Elasticsearch and its integration with Kibana
• Ability to communicate complex technical topics clearly and concisely
• Experience interfacing with customers in a high-capacity and significantly driving the adoption of the product
• 3+ years Experience in leading, coaching, and mentoring product teams
• Experience with project management/documentation tools like Notion

Preferred Qualifications:

• Experience with other OpenAI products
• Background in content creation or digital marketing
• Experience with no-code or low-code platforms is a plus

Competencies (Knowledge/Skills/Abilities):

• Drive and a track record of going above and beyond expectations
• Excellent verbal and written communication skills in English
• A love of developing and growing people and a track record of it
• Organized and able to ensure your team delivers timely, high-quality results
• Well-organized, self-starting, and able to deliver to schedule
• Professional manner of interacting with colleagues and clients
• You have advanced expertise in your domain
• You are knowledgeable and passionate about software development and prodcut
• You have solid experience working in an agile development environment
• You have a demonstrated drive for continual learning
• Builds trust, relationships, and confidence
• Result-oriented, with a personal drive to meet commitments
• Ability to travel 15% of the time
• Experience working in a healthcare environment

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it.

Rely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

Working Conditions
Requires frequent use of the telephone and computer. Prolonged periods of sitting at the desk, computer work and reading can be anticipated.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• LT/ST Disability and Life Insurance
• Technology reimbursement
• Paid time off (Vacation, Sick, Holiday)
• Paid Parental leave
• Professional development
• Technology Reimbursement

The pay range for this role is:

140,000 - 200,000 USD per year (Headquarters)