Engineering Manager

As an Engineering Manager you will lead a team of engineers responsible for the platforms and code that operate across Hagerty’s websites to support web analytics, tag management, and consent management. The team builds and maintains shared web analytics frameworks and tooling that abstract analytics and marketing integrations away from product teams, enabling consistent and compliant data collection at scale.

You will work closely with Marketing, Product Management, and other engineering teams to implement web analytics and marketing integrations, while owning the underlying platforms and the quality of what is released. This is a hands-on, technical leadership role focused on building and operating custom frameworks and automation to ensure reliable, accurate, and compliant data that informs business decisions.

Ready to get in the driver’s seat? Join us!

What you’ll do

Guide your team in understanding and delivering on the company’s long-term goals by:

• Working with your leader to develop a deep and nuanced understanding of the company’s goals and, working with your team, develop quarterly plans to implement associated features.
• Effectively and continually communicate and keep salient the vision, strategy, and roadmap. Be able to discuss how each team member’s work contributes to those ends.
• Participating in the feasibility assessment of new features, the cost to implement them, and the possible implementation timelines given current priorities and staffing.
• Ensuring your services protect and appropriately manage the company’s data and user’s privacy.

Influence and support the maturation of engineers and engineering practices by:

• Educating engineers of our standards, practices, and idioms and ensuring adherence to them. This will require you to have a deep knowledge of these things as well as the reasoning behind them.
• Educating engineers on and evaluating code for quality.  This includes facets like auditability, deployment practices, documentation requirements, evolvability, maintainability, performance monitoring, operational readiness, testing regimes, security evaluation, and risk mitigation.
• Coach engineers on effective ways to share knowledge within and between teams. This includes effectively communicating with other groups regarding your work upon which they depend.
• Coaching engineers on the art of identifying and evaluating the many tradeoffs that come up during system development.  For example, between feature-rich frameworks and in-the-moment supportability, or between user experience and security consideration.

Develop a healthy and dynamic team that values and participates in the growth of individuals, the team, and the company by:

• Recruiting, hiring, and supporting team members that bring in diverse thoughts.  This includes providing timely, candid, and respectful feedback on the team member’s accomplishments and misses.
• Running an onboarding and career progression curriculum that helps guide individuals in developing their skills through deliberate practice, self-mediated learning, and mentorship.
• Coaching engineers on the application of psychological and sociological topics like trust, perspective taking, critical thinking, path dependence, emotional contagion, and deliberate practice.
• Maintaining a workload that balances new feature development, beneficial technical and process improvements, and team member’s learning and development.
• Tracking, reporting on, and responding to qualitative and quantitative measures of team health and capacity.

Facilitate collaboration within your teams and between your teams and the rest of the company by:

• Collaborating closely with functionally related teams, product/module owners, technical product managers, and operations to help communicate status and make the best engineering decisions.
• Coaching team members on effective cross-team communication.

Monitor and improve the operational and financial sustainability of your services by:

• Understanding and monitoring key operational metrics (e.g., consumption of metered 3rd party resources, infrastructure utilization, performance over time) for your services.  Understand and communicate how different technical decisions will impact these metrics.
• Supporting budget planning by articulating team needs, in the context of the vision, strategy, and roadmap.  This includes predicting and justifying the need for increasing or decreasing team size.
• Educating team members on the basics of evaluating the operational health of the team and its services and working with them to propose methods for improvement.

This might describe you

• Proven experience contributing as a senior engineer, technical lead, or engineering manager on multiple large-scale, complex systems, including initial development, major feature delivery, and at least one year of ongoing production support.
• Strong experience building reusable APIs and software libraries with a focus on developer experience and long-term maintainability.
• Deep understanding of frontend and web platform fundamentals, including browser developer tools, the full HTTP request lifecycle, and performance diagnostics tooling.
• Hands-on experience implementing and operating client-side, first-party, and server-side tracking systems.
• Experience implementing solutions for and ensuring compliance with privacy and consent regulations such as The California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR).
• Experience with modern testing practices and frameworks, such as Playwright and React Testing Library with Jest / Vitest (or equivalent).
• Proficiency with modern development and deployment technologies, including:
  • Languages: JavaScript / TypeScript, Terraform
  • Tracking & Marketing Platforms: Tealium, Adobe Analytics, Transcend, and integrations supporting platforms such as Google, Meta, Epsilon, Nextdoor, and The Trade Desk
  • APIs & Integration Patterns: REST, RPC, GraphQL
  • Security: TLS, encryption in transit and at rest, secure coding, secret management, and PII/privacy controls
  • Performance & Reliability: load testing, profiling, monitoring, alerting, logging, and tracing
  • Infrastructure & Deployment: cloud platforms, configuration management, and progressive deployment strategies
  • Networking Fundamentals: TCP/IP, HTTP, firewalls, load balancers
• Working knowledge of SDLC best practices and how to integrate them with tag management and marketing technology ecosystems.
• Proven track record of creating and maintaining documentation that is clearly and precisely written to disseminate requirements, historical records, and other process artifacts across teams of varying technical proficiency and expertise.
• Ability to communicate complex technical concepts clearly to engineers, product managers, marketers, and other non-technical stakeholders.
• Demonstrated collaborative mindset, prioritizing the best outcome over individual solutions.
• Developing judgment and decision-making skills, including gathering relevant data, weighing tradeoffs, and making timely decisions in the presence of ambiguity.

Other things to note

• This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week. 
• May require travel for quarterly events.
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart. 

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!