Enrollment Coordinator

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose:
Educate prospective members on the benefits, services and enrollment processes. Provide greater access to health insurance, by providing education and assistance to plan eligible individuals. Distribute health education materials and arrange for health screenings. Provide Facilitated Enrollment, help facilitate the continuance of health insurance, and offer assistance with recertification.

• Identify prospective enrollees and determine eligibility for participation in the Health Plan products.
• Conduct outbound calls to welcome new members and provide education related to Health Plan Benefits.
• Understand and apply all policies and procedures pertaining enrollment and disenrollment.
• Develop a presence in the local community to help generate enrollments.
• Market Health Plan on-site at community events and other sites as designated.
• Understand the covered benefits, non-covered benefits, exclusions and exemptions.
• Assist members in accessing health care, transportation needs and other services or issues as they occur and pertain to members.
• Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies—this includes providing enrollees with all corresponding materials and documentation.
• Keep alert to competitive products and marketing practices, and to keep management informed concerning them.
• Conduct and participate in outreach efforts as required.
• Attend and participate in sales meetings, training programs, conventions, and special events.
• Submit special reports regarding the operation of the territory, acceptance or rejection of products, and competitive conditions beneficial to other Marketing representatives and company operations.
• Performs other duties as assigned
• Complies with all policies and standards

Highly Preferred Experience & Skills

• Change Management
• Solution-oriented
• Sales background
• Customer Service
• Outbound Call Center
• Accurate Data Entry
• Ability to adapt and pivot
• Bilingual a plus
• 90% Remote and 10% In office meetings/trainings
• EST Candidates Highly Preferred

Education/Experience:
Bachelor’s degree in Marketing, Sales or equivalent experience.

Bilingual is nice to have.

2+ years of marketing, sales or community relations experience; previous managed care experience.
 

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act