Enrollment Lead

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As an Enrollment Lead at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

The Credentialing Enrollment Lead is responsible for overseeing and executing payer enrollment activities for providers across our national behavioral health network. This role serves as a subject-matter expert in payer enrollment requirements and processes, while also providing day-to-day execution, quality oversight, and workflow coordination for enrollment specialists or contractors. The Lead partners closely with internal stakeholders and external payer representatives to ensure timely, accurate, and compliant provider enrollment.

Enrollment Operations & Execution

• Lead end-to-end payer enrollment and revalidation activities for behavioral health providers across commercial, Medicare, and Medicaid plans
• Ensure accurate and timely submission of initial enrollments, re-credentialing, and demographic updates
• Monitor enrollment timelines, identify risks or delays, and implement corrective actions to meet operational SLAs
• Serve as an escalation point for complex or stalled enrollment cases

Team Leadership & Quality Oversight

• Provide day-to-day guidance, training, and support to enrollment specialists and/or contractors
• Review enrollment submissions for accuracy, completeness, and compliance with payer and regulatory requirements
• Develop and maintain standardized workflows, checklists, and best practices
• Support onboarding and ongoing performance management of enrollment contractors

Payer & Stakeholder Collaboration

• Act as a primary point of contact with payer enrollment departments and credentialing vendors
• Build and maintain strong payer relationships to resolve issues and improve turnaround times
• Partner with internal teams including Credentialing, Provider Operations, Compliance, and Revenue Cycle to align enrollment activities with organizational goals

Reporting & Continuous Improvement

• Track and report enrollment metrics, volumes, turnaround times, and approval rates
• Identify process gaps and recommend operational improvements to increase efficiency and scalability
• Support audits, delegated credentialing requirements, and payer inquiries as needed

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Required

• 3+ years of experience in provider credentialing and payer enrollment, preferably in behavioral health or healthcare services
• Demonstrated expertise in commercial, Medicare, and Medicaid enrollment processes
• Experience leading or mentoring team members in an operational setting
• Strong knowledge of CAQH, NPI, PECOS, and payer enrollment portals
• Excellent organizational, problem-solving, and communication skills

Preferred

• Experience working in a national or multi-state provider organization
• Familiarity with NCQA standards and delegated credentialing environments
• Experience partnering with revenue cycle or billing teams
• Bachelor’s degree or equivalent relevant experience

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation 
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $55,000 - $75,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.