We are looking for an Account Executive to convert inbound enterprise interest into successful customer engagements. This role sits within our Enterprise Accounts team and focuses on owning inbound opportunities, guiding prospects through discovery and evaluation, and coordinating customer and internal teams throughout the buying process. A key perspective to this role is ensuring a high quality customer experience throughout the entire evaluation and buying process.
This role focuses on managing and converting inbound enterprise opportunities. It does not currently include outbound prospecting or cold calling and is not a quota carrying position. The goal of the role is to ensure strong opportunity execution, provide a high quality customer experience during evaluations, and help the enterprise team scale as inbound demand grows.
While this is a remote role, occasional travel may be required to attend industry conferences, customer events and internal team gatherings.
Responsibilities:
- Own and manage inbound enterprise opportunities from initial inquiry through evaluation and purchasing stages.
- Conduct discovery conversations with technical and business stakeholders to understand customer environments, needs and buying criteria.
- Coordinate product demonstrations, trials and technical validation activities with Customer Engineers.
- Drive opportunity progression by proactively coordinating internal teams to reduce friction, maintain momentum, and ensure a seamless experience for the customer.
- Own the end‑to‑end evaluation experience, ensuring prospects have clarity on process, timelines, expectations, and next steps at every stage including security reviews, procurement steps and technical validation.
- Maintain accurate account information and opportunity tracking including documentation and next steps in Salesforce.
- Research organizations and identify key stakeholders within enterprise accounts.
- Ensure timely follow ups and clear communication with prospects throughout the evaluation process.
- Coordinate handoffs to Customer Success to ensure a smooth onboarding experience for new customers.
Required Skills:
- 7+ years of experience in B2B SaaS sales, account management or customer facing commercial roles.
- Experience managing opportunities through a structured sales process.
- Strong discovery and communication skills when engaging with both technical and business stakeholders, with the ability to create clarity, build trust, and guide stakeholders through decisions
- Excellent organizational skills with strong attention to detail in CRM systems such as Salesforce.
- Ability to manage multiple opportunities and maintain strong follow-up with customers and internal teams.
- Comfort learning and discussing technical concepts related to IT infrastructure, endpoint management or security.
- Ability to collaborate effectively across sales, technical and customer success teams in a remote environment.
- Self motivated, coachable and comfortable operating in a fast moving environment.
Nice-to-Haves:
- Experience working within enterprise sales teams or complex multi stakeholder deal environments.
- Familiarity with endpoint management, IT infrastructure or security related products.
- Experience working with Microsoft ecosystem technologies such as Intune or Configuration Manager.
Compensation & Benefits:
- 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
- Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
- Other Benefits:
- FSA/HSA.
- Fertility benefits.
- Parental leave.
- Paid-time off (PTO).
- Volunteer leave.
- Charitable donation matching.
- Tuition reimbursement.
- Gym membership reimbursement.
- Internet stipend.
- Pet insurance.
Our interview process is designed to help us understand how you build relationships with customers, navigate complex situations and collaborate across teams. It also gives you an opportunity to learn more about our team, our customers and what it is like to work at Patch My PC.
Throughout the process we evaluate both experience and alignment with our core values. These values guide how we serve our customers, support each other and deliver excellent outcomes.
Step 1: Initial Screen
A 20-30 minute conversation with our Talent team to learn more about your background, experience managing customer relationships, and what you are looking for in your next role. We will also share more about Patch My PC, our culture and how our values guide the way we work.
Step 2: Hiring Manager Interview
A conversation with the hiring manager focused on your experience managing customer relationships, driving retention and growth, and navigating complex customer situations. This is also an opportunity to learn more about the team, expectations for the role and how success is measured.
Step 3: Scenario Project
Candidates complete a short scenario based exercise designed to reflect situations you may encounter in the role. This may include responding to a customer challenge, identifying expansion opportunities, or outlining an account strategy.
Step 4: Team Interview
A conversation with members of the Customer Success team focused on collaboration, communication and how you work with cross functional teams to support customers.
Step 5: Cross Functional and Leadership Conversations
This stage includes conversations with cross functional partners and leaders. We explore how you influence stakeholders, manage competing priorities and contribute to a collaborative environment grounded in our values.
Step 6: Final Conversation with Our CEO
As a final step candidates may meet with our CEO and Founder Justin Chalfant. This conversation focuses on our mission, culture, and values and gives you the opportunity to ask questions about the company vision and how we continue improving the lives of our customers and team members.
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