Operates the hospital telephone console, answers and routes calls, pages personnel, handles TTY communications, provides approved patient and facility information, logs difficult calls, responds to alarms, and performs routine clerical recordkeeping. Assists with communications activities and makes routine decisions within defined procedures.
Job Description
Performs communication-related activities. Performs various routine clerical duties.
Job Responsibility
- Operates telephone console.
- Answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number.
- Places various outside calls for authorized Personnel according to policy.
- Performs various communications and/or emergency activities.
- Pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
- Answers general caller-questions, according to policy.
- Calls the floors to exchange information regarding patient room changes, etc.
- Answers the TTY (phone for the deaf) in a prompt manner.
- Logs difficult/questionable calls and alerts appropriate management.
- Performs routine clerical duties including, but not limited to: Maintaining various records, files, and cards for adjustments to charges, admissions and other information.
- Calls appropriate office when one of the alarms in the office sounds.
- Disseminates patient contact information
- Gives out telephone numbers and room numbers, as required.
- Expedites calls.
- Uses MED-HELP to access patients.
- Makes routine decisions regarding assigned task within defined parameters, often limited and confined to ongoing matters
- Assists in implementing communications projects and strategies.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act.
- Duties not mentioned here, but considered related are not essential functions.
Job Qualification
•High School Diploma or equivalent, required.
•0-1 years of relevant experience, required.
•Ability to communicate in English, learn the console and related duties.
- Phone experience, preferred.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Northwell Health Forest Hills, New York, USA Office
102-01 66th Rd, Forest Hills, NY, United States, 11375
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100 E 77th St, New York, NY, United States, 10075
Northwell Health New York, New York, USA Office
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Northwell Health New York, New York, USA Office
New York, United States
Northwell Health New York, New York, USA Office
New York, United States
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