Enterprise IT Support Analyst

Nymbus (https://nymbus.com/) isn’t just a leader in fintech; we’re a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel.  

We operate with an AI-first mindset across our business, continuously improving how we work and the value we deliver to our clients. Our culture is grounded in collaboration, accountability, and a strong commitment to execution.  

WORK ENVIRONMENT:

Nymbus is a remote-first company. Occasional travel may be required for client engagements, team planning sessions, or project activities. Working hours primarily align with the Eastern Time Zone; candidates located in the Eastern or Central time zones are preferred. While standard business hours are expected, occasional after-hours support may be required for critical operational activities. 

POSITION SUMMARY:

The Enterprise IT Support Analyst provides day-to-day technical and operational support for Enterprise IT. This role is responsible for onboarding and offboarding employees, identity and access management, endpoint administration, and supporting the technologies employees rely on every day.  

This is more than a traditional Help Desk role. We're looking for someone who enjoys solving problems, improving processes, and leveraging AI and automation to make Enterprise IT more efficient. 

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools.
• Identify, troubleshoot, and resolve IT-related issues.
• Manage onboarding, offboarding, account provisioning, and access changes.
• Administer identity and access management, including SSO, MFA, user accounts, and permissions.
• Configure, deploy, and support macOS and Windows devices using Mobile Device Management (MDM) platforms.
• Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform. 
• Maintain IT assets, software licensing, and operational documentation.
• Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations. 

QUALIFICATIONS:

• 3+ years of experience in IT Support, Enterprise IT, or Systems Administration.
• Experience supporting macOS and Windows environments.
• Experience with identity and access management (IAM), Single Sign-On (SSO), and Mobile Device Management (MDM).
• Experience with cloud-based SaaS applications and ITSM platforms.
• Strong troubleshooting, communication, organization, and customer service skills.
• Self-starter with strong ownership, curiosity, and a continuous improvement mindset.  

Preferred Qualifications

• Experience with JumpCloud, Google Workspace, Jamf, or similar platforms.
• Experience with Jira Service Management.
• Familiarity with PowerShell, Bash, Python, or other automation tools. 

AI-First Expectations 

AI is transforming Enterprise IT, and we expect every member of our team to embrace it as part of how they work. Successful candidates will:

• Think AI first before approaching repetitive or manual work.
• Use AI to improve productivity, documentation, troubleshooting, and communication.
• Identify opportunities to automate routine tasks and improve operational efficiency.
• Continuously learn and apply new AI capabilities responsibly and securely.

SALARY & BENEFITS:

• $65,000 - $80,000 Annual Salary
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Remote
• 401(k) plan
• Insurance - Health, Dental and Vision 
• Paid Time Off