Job Description
J.P Morgan is seeking an experienced and strategic Employee Social Media Programs Manager to drive, and measure, employee advocacy and engagement on social media platforms, with a primary focus on LinkedIn. As the digital cornerstone for global networking, career discussions, and business growth, LinkedIn is the primary platform for J.P. Morgan employee use.
Job Summary
As an Executive and Employee Social Media Manager within the Global Social Media team at J.P. Morgan, you will promote and measure employee advocacy and engagement on social media platforms, primarily LinkedIn. You will support our employee advocacy and LinkedIn Sales Navigator efforts, provide internal education and guidance, manage the Corporate & Investment Banking (CIB) Ambassador programs, and ensure adherence to controls and guardrails to protect our employees and the firm. This role offers the opportunity to leverage your deep understanding of social selling, content creation, social media analytics, and B2B marketing in a dynamic and collaborative environment.
Job Responsibilities

• Provide guidance, support, and guardrails for employees regarding social media practices
• Oversee and execute the onboarding and off boarding of CIB program participants
• Communicating updates of program progress and results, providing consistent measurement
• Create and maintain employee forward-facing editorial calendars for Ambassador programs, with coherent content pillars
• Create and publish content on behalf of Ambassadors, ensuring high-quality visuals and graphics alongside strong copywriting
• Analyze program performance, providing insights and recommendations for continuous improvement
• Conduct training sessions to educate employees on the firm's social media policy, ensuring employees are well-informed and compliant with social media guidelines
• Collaborate with key partners across risk, controls, legal and compliance to protect the firm and employees by adhering to regulatory and line of business requirements
• Stay current with industry trends and platform updates
• Lead and inspire a team of two direct reports
• Foster a collaborate and creative work environment, encouraging innovation

Required Qualifications, Capabilities, and Skills

• Enthusiastic team player who is able to work closely with senior stakeholders across several departments including: banking, research, compliance, legal, technology, communications, marketing, and risk
• Bachelor's degree
• 8+ years of professional work experience
• Significant experience working in Social Media and/or in Executive Communications and in-depth knowledge of LinkedIn and its capabilities, including experience with LinkedIn Sales Navigator
• Possess a strong leadership presence, excellent presentation skills and the ability to convey decisions with clarity
• Sound judgment and high-quality written, verbal, and interpersonal communication skills
• Ability to cultivate relationships in the firm across divisions and lines of business globally
• Experience building out social media employee advocacy programs, primarily on LinkedIn
• Strong knowledge and passion for keeping up to speed on the social media landscape
• Strong organizational skills and ability to manage several tasks simultaneously, effectively communicating on project timeline, status and results
• Familiarity with social media publishing and analytics tools (Hearsay, Sprinklr, etc.)

Preferred Qualifications, Capabilities, and Skills

• Adobe Creative Suite proficiency preferred
• Financial Services experiences preferred

Should you be considered for this role, applicants will be asked to provide social media writing and design samples.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.