About Paytient:
We’re on a mission to help people better access and afford care.
Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.
Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.
We are seeking a proactive and ambitious Executive Assistant & Operations Lead to partner directly with our C-level Executives (CEO and CTO) and leadership team to keep Paytient running at top speed. In this highly visible role, you will handle a wide range of Executive support while simultaneously taking ownership of key operations and administrative tasks.
You are a strategic challenger and hands-on builder who will help drive high-impact initiatives, ensure smooth execution day-to-day, and put foundational processes in place to support our rapid growth. If you thrive in fast-paced, early-stage environments and are excited to join a rapidly-growing business and phenomenal team, we’d love to meet you.
This position will work in-person 5 days a week 8am-5pm out of our office in Columbia, MO, and may require travel.
What You'll Do: Ignite Our Growth & Operational Excellence
Executive Support & Administrative Management- Manage day-to-day administrative tasks for C-level Executives (CEO and CTO), including complex scheduling, travel logistics, and correspondence.
- Bring keen intuition and the ability to anticipate executive issues and needs before they arise.
- Interact with staff at all levels, in a fast-paced environment, remaining flexible, positive, proactive, resourceful, and efficient.
- Bring excellent calendar management skills to efficiently coordinate schedules and ensure seamless operations across multiple time zones.
- Support operations across functions including HR support, vendor management, and overall office coordination in Columbia, MO.
- Facilitate internal communications, meeting prep, agendas, and follow-ups. Circulate the actionable items from meetings and ensure that the to-dos are followed up on.
- Partner with leadership on key projects, research, and process improvements across the business (e.g., rhythm of business work, account/business reviews).
- Build and improve processes as we grow, from documentation to workflow optimization, ensuring we maintain clarity and quality.
- Track and report project milestones for leadership, ensuring deadlines are met.
- Organize/coordinate high-level events, including board meetings, customer meetings, investor meetings, and team offsites.
- Lead the event planning process for offsites and strategic planning sessions involving the CEO, CTO, and other key stakeholders.
- Help execute onboarding, culture, and team engagement initiatives in close partnership with the People Operations department.
- Take initiative to add value in areas of the business that you are interested in and passionate about.
What You'll Bring
- 4-5 years of professional experience including supporting C-level executives, strategic initiatives, and coordinating critical high-level meetings (Board, Customer, Investor) in a fast-paced, dynamic environment.
- Strong attention to detail and proactive problem-solving ability; acute attention to accuracy in all aspects of responsibilities.
- Ability to manage multiple projects, prioritize effectively, and operate semi or fully autonomously
- Comfort with ambiguity and fast-changing priorities in a high-growth startup environment.
- Exceptional professionalism, communication, and interpersonal skills; well-honed influencing and negotiating skills.
- Technical aptitude with a strong proficiency with G-Suite (Sheets, Docs, Slides, Gmail, GCal) and modern productivity tools (e.g., Notion, Slack, Asana).
- Understanding that the founders work non-standard hours, and that you may be expected to be available and accessible beyond normal business hours.
- Ability to travel up with executive team as needed - typically 1-2 times/quarter for Board or other meetings
- An entrepreneurial mindset, solid business acumen, and the ability to comprehend near-term and long-term objectives.
Benefits We Offer:
- Medical, dental and vision insurance
- $4,400 annual HSA contribution
- Paytient Health Payment Account (HPA)
- Monthly lifestyle spending stipend
- Five weeks of annual PTO
- Week-long fully paid 'summer break' for all employees!
- Ten weeks of bonding leave for new parents
- Two weeks of caregiver leave
- Employer paid short-term and long-term disability
- 401k plan access with a 4% employer match
- Stock options in Paytient
- ...and more!
Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.
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