Executive IT Support

Executive IT Support Specialist

We’re looking for an Executive IT Support Specialist to deliver best-in-class, white-glove technical support to leadership and key stakeholders across the MrBeast organization. In this highly visible role, you’ll be responsible for ensuring seamless IT experiences for our executive team while also helping to stand up and maintain critical IT infrastructure in our growing New York hub.

This is a hands-on position for someone who thrives in a fast-paced, high-stakes environment. You'll manage everything from configuring devices to standing up executive workstations and meeting rooms, providing rapid troubleshooting, and proactively ensuring everything just works. If you're the type of person who lives for clean setups, smooth rollouts, and tech that quietly performs, this is the role for you.

• Deliver white-glove IT support to executives, ensuring frictionless performance across all devices, services, and locations

• Stand up IT infrastructure and executive office tech during new office buildouts and studio expansions

• Provide hands-on support for macOS and Windows laptops, desktops, mobile devices, and peripherals

• Manage executive conference room systems, A/V tech, digital signage, printers, and other collaboration tools

• Troubleshoot and resolve issues across core business platforms (Google Workspace, Slack, Zoom, Adobe, Monday.com, etc.)

• Support network deployments across offices, studios, and production spaces (Ubiquiti, Cisco, Starlink, MiFi, etc.)

• Maintain high uptime and performance standards through proactive device monitoring and issue resolution

• Coordinate hardware procurement, configuration, and lifecycle management for executive and team use

• Own and manage security and compliance standards for high-access endpoints, including MDM and password managers

• Build and maintain documentation to ensure continuity and consistency across IT support workflows

• 5+ years in IT support, with proven experience supporting C-level executives or senior stakeholders

• Strong troubleshooting abilities and a service-first mindset

• Excellent interpersonal and communication skills, with the ability to provide calm, confident support in high-pressure moments

• Experience supporting both macOS and Windows environments in hybrid teams

• Fluency in collaboration tools like Google Workspace, Zoom, Slack, and A/V platforms

• Hands-on experience deploying and maintaining MDM solutions (e.g. Jamf, Kandji, Intune, FleetDM)

• Deep understanding of network infrastructure (VLANs, DNS, DHCP, VPNs, etc.)

• Ability to work independently, manage multiple priorities, and execute with a high bar for quality

• Experience working in entertainment, production, or content creation environments is a plus

• Certifications such as CompTIA A+, Apple ACMT, Cisco CCNA, or equivalent are a bonus