Experience Design Associate - Employee Experiences

Job Description
Shape the future of employee experience by immersing yourself in the UX design of agentic AI and digital communication experiences, empowering over 320,000+ employees to supercharge their productivity and growth.
As an Experience Design Associate in the Employee Experience team, you will play a crucial role in shaping and detailing our self-service products and services within the broader user journey. Leveraging your developing and advanced knowledge of experience design principles, design, AI, and research best practices, you will collaborate with senior UX leads and cross-functional teams to execute tasks and projects that align with established policies and procedures. Your work will directly impact mid-sized features or small collections of features, ensuring innovative, inclusive, and accessible solutions for a diverse range of users. As a core contributor, you will blend user needs with business goals in the dynamic environment of financial services, drawing on your understanding of the industry and JPMC's IT systems to drive continuous improvement and strategic thinking. At the Associate level, you are expected to demonstrate proficiency in core experience design craft skills while continuously developing your expertise, contributing to the team's decision-making process, and helping drive customer-centric innovation strategies. Your impact will be significant in the design, architecture, and functionality of our offerings, ensuring a seamless and enjoyable experience for our 300,000+ employees.
Job responsibilities

• Contribute to the design and development of user experiences for mid-sized features, ensuring alignment with user needs, business goals, and industry best practices.

• Apply interaction design principles to create seamless and engaging user flows across self-serve products.

• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings.

• Collaborate with cross-functional teams to implement inclusive design practices, creating accessible and user-friendly experiences for diverse users.

• Assist in the analysis of market trends, user research, and behavior data to inform design decisions and support the team's strategic thinking.

Required qualifications, capabilities, and skills

• 2+ years of professional experience or equivalent expertise in experience design or a related UX discipline within the digital product space.

• Portfolio of design work demonstrating your strategic thinking, process, and high craft design deliverables.

• Experience in visual design (UI) and interaction design (UX), with a focus on creating highly crafted and functional digital experiences

• Demonstrates proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine designs

• Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience

• Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite)

• Bachelor's degree in HCI, Human Factors, UX Design related field or equivalent professional experience.

Preferred qualifications, capabilities, and skills

• Experience with agentic systems and designing GenAI tools

• Conversation design experience

• Building design systems

• Experience working on early stage or zero-to one projects

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.