Provide excellent customer service and drive sales by managing client relationships, capturing customer information, operating POS, supporting visual standards, and meeting personal sales KPIs. Support managers with KPI tracking, store analyses, opening/closing procedures, and maintaining store cleanliness and presentation.
About the brand:
Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.Founded in 2000 and owned by the Oniverse group, the brand boasts an extensive global network with 206 brick and mortar stores in 22 countries and 25 online stores, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US– in 2026, there will be five new store openings across the country, including a new New York flagship location on Madison Avenue.Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet.JOB REQUIREMENTS
- Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
- Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
- Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
- Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
- Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
- Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
- Supporting managers in maintaining the visual and housekeeping standards of the store
- Able to successfully operate our POS system, send eod emails, opening and closing procedures
- Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the sales floor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store.
JOB QUALIFICATIONS
- Eligibility to work in the US for any Employer
- High School graduate or equivalent
- Minimum 2+ years of experience in customer service and contemporary or luxury retail industry
- Excellent verbal, written communication and sales skills, with a strong customer service orientation
- Commitment, being self-motivated and goal oriented
- Impeccable presentation and the ability to thrive in a demanding environment
- Problem solving mindset
- Ability to work a flexible schedule, including holidays and weekends
- Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)
LANGUAGE SKILLS (Preferred, but not required):
- Proficiency in languages in addition to English is valued and may be considered as an asset for supporting our diverse customer base
COMPENSATION & BENEFITS PACKAGE
- Hourly plus monthly commissions
- Health Benefits, including Medical, Dental and Vision
- 401K matching
- Pet Insurance
- Paid Time off and Sick Time
- Parental Leave
- Pre-Tax commuter benefits for transit and parking
- Sign on Bonus
- Referral bonus
- Employee discount
- Free Uniform
Similar Jobs
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3 • Infrastructure as a Service (IaaS)
Work daily on transaction monitoring: review alerts, conduct KYC/KYB and enhanced due diligence, investigate cases, draft SAR narratives, send RFIs, support KYC refreshes, and improve policies while staying current on FinCEN/FATF guidance.
Top Skills:
Adverse Media Screening ToolsBlockchain Analytics ToolsKyc/Kyb PlatformsOfac Screening ToolsOn-Chain Transaction AnalysisPep Screening ToolsTransaction Monitoring Platforms
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3 • Infrastructure as a Service (IaaS)
Bridge regulatory requirements (AML, KYC, BSA, OFAC, FinCEN) and engineering by translating rules into technical specs, building and validating compliance systems (transaction monitoring, sanctions screening, CDD), maintaining data quality/reconciliation, supporting audits/exams, and documenting compliance runbooks and reporting workflows.
Top Skills:
Data AnalyticsIdentity Verification SystemsPythonSanctions ScreeningSQLTransaction Monitoring SystemsWatchlist Screening
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3 • Infrastructure as a Service (IaaS)
Execute KYC/KYB onboarding and transaction monitoring: verify documents, analyze beneficial ownership, sanctions/PEP/adverse media screening, conduct enhanced due diligence, draft SARs, send RFIs, perform KYC refreshes, support policy improvements, and monitor emerging financial crime trends including on-chain analytics.
Top Skills:
Adverse Media Screening ToolsBlockchain Analytics ToolsCamsFincen Sar FilingOfac Screening ToolsOn-Chain Transaction AnalysisPep Screening ToolsTransaction Monitoring Platforms
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
