FDC Account Manager, Director

The Director level, FDC Account Manager is responsible for leading strategic relationships across Citi's most significant Futures, OTC Clearing, and FX Prime Brokerage (FDC) clients. The role is accountable for driving revenue growth, client retention, and long-term franchise development by serving as a trusted advisor to clients and a senior advocate within Citi. The Director is expected to possess deep product knowledge across the FDC platform, enabling them to act as a trusted advisor to clients and a strategic partner to internal stakeholders. 

Job Background / Context 

The Account Management function within Prime Services is responsible for the overall client experience and commercial development of the FDC client base. As a senior individual contributor, the Director maintains executive-level relationships with key clients and provides strategic leadership across complex client engagements. 

Key Responsibilities 

Strategic Client Leadership 

• Serve as the senior relationship lead for a portfolio of strategically important clients across the FDC business. 

• Develop trusted advisor relationships with senior client stakeholders and decision-makers. 

• Maintain a comprehensive understanding of client strategies, business objectives, operating models, and growth priorities. 

• Act as a senior escalation point for complex client issues and coordinate resolution across internal stakeholder groups. 

Revenue Growth & Franchise Development 

• Accountable for revenue growth, client retention, and overall profitability across assigned relationships. 

• Drive organic growth initiatives and identify opportunities to expand Citi wallet share across the Prime Services and Markets franchise. 

• Develop and execute strategic account plans for key clients. 

Client Service & Operational Oversight 

• Serve as a senior escalation point for operational and service-related issues, ensuring timely resolution and clear communication with clients. 

• Partner with Operations, Product, and Technology teams to address complex client challenges and enhance the overall client experience. 

• Monitor service delivery trends and advocate for improvements that increase operational efficiency and client satisfaction. 

• Coordinate internal stakeholders during significant client-impacting events to ensure appropriate escalation, accountability, and follow-through. 

Risk & Control 

• Partner with In-Business Risk, Credit Risk, Compliance, and Legal teams to address emerging risks and client-related matters. 

• Proactively identify and escalate material client, operational, regulatory, or reputational risks. 

Qualifications 

• 12+ years of experience within Futures, OTC Clearing, FX Prime Brokerage, Prime Services, or related Markets businesses. 

• Deep product expertise across Futures, OTC Clearing, FX Prime Brokerage, and related Prime Services offerings. 

• Extensive experience managing complex institutional client relationships. 

• Demonstrated track record of driving revenue growth and expanding strategic client partnerships. 

Skills 

• Exceptional relationship management and client engagement capabilities. 

• Deep understanding of FDC products, client workflows, market structure, and associated risk, operational, and regulatory considerations. 

• Ability to leverage product expertise to identify client opportunities, solve complex challenges, and drive strategic discussions. 

• Strong commercial acumen and business development skills. 

Competencies 

• Strategic relationship management. 

• Commercial orientation and business development. 

• Executive communication and influence. 

• Client-centricity. 

• Risk and control mindset. 

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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