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Develop and optimize Amazon Connect contact center solutions integrated with AWS and Salesforce. Responsibilities include architecting serverless infrastructure, creating Contact Flows, developing automation with CloudFormation or CDK, and implementing conversational AI using Lex, Bedrock, Nova 2 Sonic, Contact Lens, and Agentic CX Designer. The role also involves Salesforce customization, Apex and Lightning Web Component development, CI/CD, cross-functional collaboration, and occasional client-site travel.
Federal Developer - AWS/Amazon Connect
Employment Type: Full-time, W2
Location: Remote - Must be located in the United States. While this position is primarily remote, it may require occasional travel to client sites and Thunder offices in Arlington, VA
Role Summary:
As Thunder expands its AWS partnership, we’re growing our Federal team and looking for an Amazon Connect Developer to help us build and optimize cutting-edge cloud solutions.
This role is not just about writing code—you will be playing a crucial role in developing cutting-edge next-generation contact centers leveraging Artificial Intelligence as part of the solution. You’ll play a key role in architecting, optimizing, and managing advanced contact center solutions while working closely with cross-functional teams.
The ideal candidate will have a strong track record in AWS implementations, a foundational understanding of Artificial Intelligence, hold multiple AWS certifications, and demonstrate expertise in designing, deploying, and optimizing scalable cloud solutions. At Thunder, we value technical expertise, but we’re also looking for team players with a growth mindset, creative problem-solving skills, and a passion for innovation. If you're ready to level up your AWS expertise, let’s talk!
Responsibilities:
- Architect and build AWS Connect infrastructure using a service-oriented architecture and AWS core services (API Gateway, Lambda, Lex and Nova2Sonic (Voice/Chatbots) , Polly, Kinesis, DynamoDB, Bedrock, and more).
- Develop automation scripts (such as CloudFormation) to optimize operational processes, serverless functions, and cloud integrations.
- Analyze business processes and translate them into Amazon Connect standalone and AWS-integrated Salesforce solutions.
- Collaborate with cross-functional teams to design, implement, and manage AWS and Salesforce integrated projects.
- Stay updated with AWS and Salesforce releases, leveraging new features to improve cloud and CRM functionality.
- Conversational AI design and orchestration:
- Agentic Orchestration: "Design and deploy autonomous self-service workflows using Amazon Connect Agentic CX Designer (ACXD) and traditional Connect Contact Flows, orchestrating multi-step task completion, API integrations, and seamless escalation to Salesforce Service Cloud Voice agents."
- Real-Time Voice AI: "Prototype and integrate next-generation voice AI architectures utilizing speech-to-speech foundation models (such as Amazon Nova 2 Sonic on Amazon Bedrock) alongside Lex and Contact Lens to deliver natural, low-latency conversational experiences."
- CI/CD for Conversational AI: "Utilize the ACXD SDK and AWS CloudFormation/CDK to manage version control, testing, and automated deployment pipelines for conversational applications."
Qualifications:
- Per contract requirements, U.S. Citizenship is required, with the ability to obtain a Public Trust clearance
- At least one AWS Associate-level certification
- AWS Certified Developer - Associate
- AWS Certified Solutions Architect - Associate
- Salesforce Certifications (a plus):
- Salesforce Certified Platform Developer I
- Salesforce Consultant Certifications in Cloud areas of expertise
- Experience with APEX development and Salesforce platform customization.
- Familiarity with Agile development methodologies, DevOps practices, and CI/CD pipelines.
- Experience designing and deploying Service Cloud Voice with Amazon Connect (both out-of-the-box AWS-provided and Partner Telephony / BYOT models)
- Contact Flow design for Partner Telephony (mapping CTR/Contact Attributes to Salesforce Voicecall records).
- Real-time transcription integration, Contact Lens, and real-time agent assist.
- Building custom Lightning Web Components (LWCs) for Omni-Channel and voice call record layouts (not just Apex).
- Experience or strong foundational interest in Amazon Connect Agentic CX Designer (ACXD) or other agentic framework architectures (e.g., Bedrock Agents).
- Hands-on exposure to speech-to-speech AI models (e.g., Amazon Nova 2 Sonic) or generative voice AI implementations.
- Familiarity with programmatic conversational lifecycle management using the ACXD SDK.
- Strong language skills - fluency in English, both written and verbal.
Salary Range: This role offers a competitive salary range for new hires of $110,000-$170,000. This salary range is just one component of the total compensation package - which will also include variable/incentive pay (quarterly bonuses) and stock options - and will be commensurate with job-relevant experience, qualifications, and location.
Why Thunder? Because You Deserve More Than Just a Job.
- A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
- Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
- Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
- Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
- People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
Thunder (thundersf.com) New York, New York, USA Office
New York, United States
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