Field Engineer - Emergency Call Handling - US Remote with Travel

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the site design specifics including the on-site configuration, testing, cut, and post-cut support for Motorola’s ECH solutions.

The Field Engineer may also provide consultation to both internal and external customers on complex solutions being deployed in the field.

Responsibilities include:

• Performs system configuration for all supported and assigned ECH solutions

• Performs site verification testing prior to cutting a site into a production environment

• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment

• Documents all changes to the solution that may occur during the implementation phase of the project

• Ensures that installation/quality issues are resolved in a timely and efficient manner

• Ensures that project-specific documentation is stored as appropriate

• Participates in the development and approval of Methods of Procedure

• Participates in pre-contract oral presentations and customer negotiates as required

• Maintains subject matter expert skills

Preferred Skills:

• Bachelor's Degree in Engineering, IT, Software Engineering, or Technology

• 3+ plus years of deployment and integration of complex IP products and systems.

• Experience with installation, administration, and troubleshooting of: 

• Server Virtualization, specifically with VMWare ESXi v.6+ and\or Microsoft Hyper-V 2012+

• Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016

• Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2

• Workstation Operating Systems, specifically Windows 7 & 10

• Linux 

• Network Switches, preferably with Cisco IOS

• Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate

• Server hardware / Workstation hardware

• Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred.

• Exercises judgment in the selection of methods and techniques for obtaining solutions.

• Ability to work collaboratively with regional and territorial management.

• Ability to effectively communicate with relevant peers and senior stakeholders. 

• Ability to apply critical thinking skills to solve problems and make decisions

• There will be in excess of 75% travel

Preferred Qualifications:

• 3+ year of experience in Deployment or Integration of complex IP products and systems.
• Comptia Network+ AND Security+

Target Base Salary Range: $75,000 - $85,0000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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• High School diploma or College Degree in Engineering, IT, or Technology

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.