Field Engineer - Metro NY/NJ/PA

| New York, NY, USA | Remote
Employer Provided Salary: 70,000-85,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world’s largest data library, to help companies realize the full potential of their production. Together with our customers, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production- all at the same time. 

As a Field Engineer at Augury, you'll travel extensively throughout the US, providing hands-on technical and customer support requiring a unique blend of mechanical and technical expertise. Your primary focus will be to ensure unparalleled customer satisfaction, catering to both our external and internal clients, as you consistently deliver top-tier service and support, ensuring that Augury’s products and services are installed correctly.

A Day In Your Life

  • Travel 75% of the time throughout the US.
  • Communicate with external and internal customers to install and implement Augury’s hardware and services successfully.  
  • Effectively manage administrative tasks, which include, but are not limited to, service reports, customer action lists, inventory returns, and material asset lists. 
  • Assist in the optimization of our products by working alongside our reliability systems managers.
  • Assist with project-specific tasks (conducting site surveys, customer training, technical scoping calls).
  • Review the weekly/monthly plan and organize field activities following the Field Operation guidelines
  • Document events in the CRM platform correctly.
  • Answer escalations from service management.

What You Bring

  • Must have a valid driver's license and vehicle and the ability to successfully pass a background check. 
  • 0-2 years of hands-on experience in installing and troubleshooting electromechanical systems and wireless systems.
  • Basic understanding of various types of rotating equipment operation and design. 
  • Experience working in Industrial environments and associated safe work practices.
  • Ability to effectively communicate with clients and internal stake holders both verbally and electronically.
  • You go above and beyond to ensure that the customer is satisfied. 
  • You always put your best foot forward when interacting with customers, as you are the face of Augury.
  • Vibration Cat I or II is a strong plus but not required.
  • Able and willing to work on the weekend. 

We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, WFH and phone stipend, and a 4-day work week, every other week.

The pay range for this position in Colorado, California, and New York City is $70,000 to $85,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience. 

Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • MiroDesign
    • JIRAManagement
    • SlackManagement
    • GongManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoEmail
    • MarketoLead Gen

Location

469 7th Avenue, 12th Floor, New York, NY 10018

An Insider's view of Augury

How would you describe the company’s work-life balance?

I've never gone through an interview process where an employer went beyond my experience to learn about me and my values. I finally met a company that understood my potential, that's why I chose Augury.

Angela

Content Marketing Manager

What does your typical day look like?

If you are a true builder, Augury is the place you'd want to be. Your mind will explode every single day, as you will learn more and create new stuff. You'll get to work with amazing people - who care deeply about the company and its mission. Definitely not for the weak at heart, but if you are ready to embrace it - you are in for a hell of a ride!

Einat

Head of Product

How has your career grown since starting at the company?

My career at Augury has grown far beyond what I could've imagined in less than a year. I started as the Office Experience Manager & now a Technical Instructional Designer (which is basically my dream job!) I was consistently given opportunities to stretch & grow myself & felt supported along the way. Augury values its people and internal mobility.

Kristen

Technical Instructional Designer

How do you empower your team to be more creative?

We hire intelligent people and make sure they are having fun while believing everything they imagine can be real. Inspired by Einstein & Picasso, we let our teams play with new technologies in hackathons, collaborate in design thinking sessions with customers, and bring inspiring lectures to provoke our thinking.

Gal

Co-Founder & CTO

How do your team's ideas influence the company's direction?

As the demand gen team, we are in a position to shape the face of the company. We are able to craft the experience for prospects & customers - from the first encounter w our brand, through the education process about what we do, all the way to purchase and adoption. We get to test different hooks and come up with new ways to grab people’s attention

Eliza

Director of Demand Creation

What are Augury Perks + Benefits

Augury Benefits Overview

We provide comprehensive medical coverage, 401k plan with matching, employee stock options, paid parental leave, unlimited PTO, monthly phone stipend, WFH stipend, bi-weekly 4-day work weeks, access to LinkedIn Learning, company-paid co-working spaces near you, and more!

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
4-day work week
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Pay transparency
Child Care & Parental Leave
Generous parental leave
Family medical leave
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development
Job training & conferences
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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