Field Operations Manager (Remote PST)

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. 

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

Pair Team is continuing to expand how we deliver care beyond the screen. As our Field Operations Manager, you’ll play a critical role in shaping how in-person care is planned, executed, and scaled across markets. This role owns the operational foundation behind field-based visits, ensuring care teams have clear standards, effective tools, and the right support to deliver high-quality in-person encounters.

You’ll focus on building systems and processes that enable consistency and accountability across care teams, while partnering closely with Operations, Clinical, and regional leaders as in-person care models evolve. This is an opportunity to step into a highly visible role with meaningful ownership, where your work directly impacts patient experience, care team efficiency, and health plan performance.

• Own the design, execution, and ongoing improvement of Pair Team’s in-person care delivery operations
• Build scalable workflows that support field-based visits, including care package delivery, success visits, and care plan check-ins
• Translate health plan and payer requirements into clear, repeatable operational processes for care teams
• Establish standards and quality checks for in-person visit booking to ensure accuracy, compliance, and appropriate patient selection
• Serve as the operational point of contact for in-person care delivery, supporting managers and leaders with guidance and structure rather than individual-level coordination
• Develop and maintain tools, documentation, and SOPs that enable LCMs, LCM Managers, and RGMs to plan and execute field visits independently
• Oversee and continuously improve in-person visit scheduling, tracking, and documentation workflows
• Manage and develop a team of Coordinators responsible for administrative and logistical support tied to in-person encounters, including outreach, fulfillment, and post-visit documentation review
• Partner with clinical and operations leaders to ensure in-person encounters align with care plans, timelines, and documentation standards
• Own field operations metrics, including in-person visit rates, completion timelines, and market-level performance trends
• Use data to identify gaps, recommend process improvements, and inform operational decisions
• Support operational changes and new program launches as in-person care models evolve across markets
• Act as an escalation point for systemic issues related to field operations, while reinforcing clear ownership and expectations across teams

• 5+ years of experience in healthcare operations, field operations, or care delivery programs
• Experience building, scaling, or improving in-person or field-based operational models
• Proven ability to translate health plan or payer requirements into clear, repeatable workflows
• Experience partnering with clinical teams, operations leaders, and cross-functional stakeholders
• Prior people management experience, including coaching and developing operational or coordination teams
• Strong operational judgment with the ability to identify systemic issues and design sustainable solutions
• Comfort working with data and metrics to assess performance and drive continuous improvement
• Experience creating and maintaining SOPs, tools, and documentation that enable teams to operate independently
• Familiarity with operational tooling such as scheduling systems, workflow trackers, and project management platforms
• Clear communicator who can set expectations, influence without authority, and navigate ambiguity in a fast-growing environment

• Competitive salary: $95,000 - $115,000 (depending on experience)
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• $50 employer contribution to active HSA accounts
• 401k through Guideline
• Life insurance and AD&D
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend 
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!