Bella is seeking a relationship genius to join our team as a Banking Operations Manager.

Who are you?

A dreamer, a rebel, a hero, and a connector. You’ve never been satisfied with the status quo and believe it is possible to change the world through empathy, love, and kindness. You led matrixed teams and project managed partner development, process design, and implementation of new lines of business.  You possess intellectual curiosity and the ability to learn about a range of topics beginning with a passion for our brand. 

Who are we?

Launching in 2020, we are a new brand from LivePerson.  We are inspiring and passionate people, looking for like-minded individuals to join our growing team.  We aim to transform the way the world interacts and communicates with our brand. 

What are we doing?

Starting a movement: delighting our customers and making life better by anticipating their needs and solving problems quickly. We are more than a brand, we are a lifestyle. It’s a big job and we need people like you!

What can we do together?

We believe the best businesses are built with a customer-centric mentality aimed to enrich lives. As a Banking Operations, you’ll represent Bella’s brand and lead our relationships with key strategic partners to drive Bella’s growth. This role will allow you to own partner relationships end-to-end, from initial scoping and negotiations to launch and ongoing partner management. You will own a portfolio of partners and serve as their dedicated point of contact for all business needs. 

Building our business infrastructure starts with architecting our communication channels internally and externally, then following those ideas to fruition while maintaining the lean practices. 

The successful candidate has an opportunity to join an outstanding team in a fast-paced, high-growth business unit.

What you will be doing… 

• Serve as the primary point of contact for vendors; communicate, triage, and manage open tickets to resolution, ensuring vendors meet SLAs.
• Provide input and advice as a subject matter expert across a number of topics including: General Banking/Payments, Digital and Online Banking, ACH Processing, and Card Operations (including disputes, chargebacks and fraud monitoring).
• Negotiate and finalize deals in accordance with company’s contract guidelines and policies
• Expertise in designing, implementing and managing all facets of banking operations systems.
• Communicate and collaborate with a broad range of internal stakeholders in Product, Engineering, Marketing, and Legal 
• Ensure that all processes and procedures are compliant with various legal and banking regulations and are well documented / implemented across the organization.

This person must have…

• 3+ years of professional experience in Banking Operations and/or Financial services.
• Excellent communication skills; you like to negotiate and to achieve targets
• Ability to manage cross-functional projects and multitask with excellent organizational skills.
• Knowledge of word processing tools and spreadsheets (MS Office, G-Suite, etc.) 
• Experience using CRM tools such as Salesforce.com 
• Expertise across payment and banking operations including: ACH, transactional banking (Card Disputes & Payment Investigations), insolvencies, consumer complaints, account closures, reconciliation, reporting or other Banking Operations functions.

 Nice to have...

• One or more of the following accreditations is preferred: AAP, APRP and NCP.
• Experience working for a software, SaaS, financial services/banking, or technology company
• Detailed knowledge of FRB, NACHA rules and VISA or MasterCard Debit/ATM operations.

 Our culture is built on individuals who…

• Embody teamwork, maintain open communication, strive for excellence in service, and possess unwavering integrity and individual accountability
• Able to articulate and simplify complex concepts to internal and external parties
• Self-motivated, quick learner, and intrinsically curious
• Excel in a fast-paced environment
• Compassionate and self-aware
• Data driven with a passion for technology (e.g. you’re familiar with how apps work)
• Cross-functional, detail oriented, organized, and process driven

Still interested? More on LivePerson...

We work hard to support our team the same way we support our customers. Your life outside of the office is important to us. We provide competitive benefits and paid time-off that enables our family to take the time they need to recharge.

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principles

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers.  We aim to enable consumers to experience a more connected relationship with brands.

Our company believes equal opportunities across genders is something that has been overlooked for too long.  To shake up the industry, LivePerson CEO Robert Locascio launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring "WomenHack" and "Female's Favor{IT}e Conference" events globally.

LivePerson provides equal employment opportunity without regard to an applicant's race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law