Finance Operations Manager

| Greater NYC Area
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Great Jones is looking for a Finance Operations Manager to optimize the financial services we provide our Enterprise customers. As a member of this dynamic and fast-paced team, you will assist in guiding financial decisions by establishing, monitoring, and enforcing policies and procedures that are unique to our Enterprise customers. This can include distillation of customer and internal needs into both as-is and to-be workflows and process recommendations.

Success for this role will be measured by the ability to drive financial accuracy and control of our enterprise accounting function internally and externally.  You’ll partner closely with other teams driving operational efficiency and customer delight – Operations, Customer Experience, Technology, and Sales.

As a Finance Operations Manager, you can expect to be focused on the following: 

  • Evaluating the current processes related to financial transactions we manage on our Enterprise customers’ behalf from end-to-end 
  • Deliver and optimize customer-facing reporting functionality.
  • Partner with the Owner Accounting Team and Director, Enterprise Accounting to develop a roadmap for implementation, focusing on scalable solutions that drive an enhanced customer experience.
  • Articulate internal product requirements that will drive a streamlined workflow, reducing manual input and increasing information accuracy
  • Continuously iterate on workflows and tools to scale and enhance the services we provide our customers.
  • Work cross-functionally to expand Great Jones’ ability to implement new product and service offerings aligned with our core Property Management business.

This role is based in NYC and reports to our Director, Finance Operations.  

Professional qualifications: 

  • At least 2-4 years of work experience in a highly cross-functional accounting department
  • Business acumen -- you understand the balance between business and customer needs in simplifying and automating manual processes
  • A proven track record of success in goal attainment 
  • Previous startup operations and/or accounting experience is a plus 
  • Major in Accounting a plus

Personal characteristics: 

  • Extremely high intellectual horsepower, creativity, and leadership DNA
  • Strong communication and relationship-building
  • You are excited to execute hands-on to learn quickly and achieve real wins in a fast-paced environment
  • You think in terms of playbooks and how to operationalize exceptional experiences
  • You are on an unending quest to improve processes and strip out time & cost that don’t create value for our customers
  • You are known for rolling up your sleeves and persisting through anything that gets in your way; no balls are dropped in your organization because at last resort, nothing gets past you
  • You set clear, objective, & transparent goals, then take full ownership and attain them, no matter what
  • As an attentive listener, you enjoy how being on the front line allows you and your team to relay the voice of the customer through your thoughtful synthesis
  • Very high attention to detail
  • You are ego-free -- a strong collaborator who values great ideas from all people at all levels of the organization
  • You move fast

About Great Jones:

Great Jones brings ease and performance to rental ownership and living, starting by reinventing property management for the several trillion (!) dollars in rental homes owned by small-scale investors. 

We’re replacing an experience that has historically been heavily operational, low-tech, and stressful with one delivered through modern software, thoughtful experience design, real benefits of scale, and the right blend of local & centralized operations.

By providing a seamless, full-service experience for owners and residents, we aim to make ownership worry-free and more profitable for the 25 million Americans who own rental homes. In doing so, we become the operating system around our owners’ most valuable investments, as well as our residents’ homes.

And we’re doing this within an enormous addressable market, with highly attractive unit economics, where competition is deeply fragmented and notorious for subpar service.  

We are growing rapidly with nationwide expansion on deck -- headquartered in Manhattan with on-the-ground operations in 20 markets across 9 states.

Our leadership team has built digital platforms and operational machines that have powered hundreds of millions of dollars' worth of transactions for marketplace businesses like 1stdibs, Skillshare, and Warby Parker.

We’ve raised over $30 million (including our recently closed Series B) from top investors including Crosslink Capital, Navitas Capital, Zigg Capital, Juxtapose, and top NYC angels & real estate entrepreneurs including Kevin Ryan, David Rosenblatt, and Jason Finger, who have founded or led companies such as Seamless, Gilt Groupe, MongoDB, DoubleClick, 1stdibs, Floored, and others.

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Location

Our office sits at the nexus of Koreatown and NoMad. Bibimbap to the left; all the Avocado Toast to the right. Plenty of coffee.

An Insider's view of Great Jones

What’s the vibe like in the office?

It's definitely a startup environment in that people dress casual, there is an open floor plan, and a buzzing energy. At the same time you can feel that people on the team take their work pretty seriously (but not themselves too seriously). There are a number of team traditions without it feeling like a cliche startup.

Max

VP, Sales

How do you collaborate with other teams in the company?

Collaboration is as simple as turning to the person next to you or sending a quick slack message (creative GIFS are highly encouraged) asking for help or input. Where we shine as an organization is in our ability to bring together people with really deep and varied experiences.

Laura

Growth Operations Lead

How does the company support your career growth?

For self-starters, this is the place to be. You'll find each challenge ladders up to an outcome with real impact on the business. If you're thinking about the story that you want to tell when you outgrow your next role, Great Jones will give you the opportunity to write your own narrative and gain access to the resources you need to get there.

Kahala

Growth Marketing Manager

How do your team's ideas influence the company's direction?

Our unusually cross-functional team brings deep insights both from past experience and day-to-day work. By making the customer experience our North Star and letting the best idea prevail, regardless of where it's from, we'll reinvent how people interact with this massive asset class.

Jay

Founder, CEO

What does career growth look like on your team?

Great Jones is built to be a true meritocracy. The best ideas win, and can come from anyone, at any level. Team members who show great instincts and build a track record of strong decision-making get more responsibility. Rinse and repeat! There is no ceiling. And the whole team is supportive of promoting from within.

Abigail

Co-Founder, Head of Growth

What are Great Jones Perks + Benefits

Great Jones Benefits Overview

Great Jones offers full medical, dental and vision benefits, as well as generous time off and all the snacks you'd imagine. There is cold brew on tap, naturally. We provide team lunch 1x week.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Culture Committee
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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