Easy Apply
Easy Apply
As a Forward Deployed Product Manager, you'll lead discovery, design, and deployment of AI agents, manage strategic customer relationships, and influence product direction based on customer insights.
About Glean:
Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.
Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.
About the Role:
Glean is building the future of work—where every enterprise becomes AI-native. As a Forward Deployed Product Manager you'll be at the forefront of this transformation, owning the end-to-end success of our most strategic customers' AI journeys.
This role is for builders who thrive at the intersection of strategy, technology, and customer impact. You'll own a portfolio of customers, lead discovery to uncover transformative use cases, design and ship AI agents that handle thousands of workflows daily, and become a trusted voice shaping both your customers' AI roadmaps and Glean's product direction. You won't just advise—you'll build, deploy, and scale solutions that fundamentally change how enterprises work.
Forward Deployed Product Managers at Glean are mini-GMs of their customer portfolios. You'll have the autonomy to identify high-value problems, architect elegant solutions, drive adoption at scale, and directly influence our product roadmap based on real customer needs. Working alongside our forward-deployed engineers, you'll collaborate closely to rapidly build and iterate on customer solutions, bridging strategic vision with technical execution. This is the role for future founders, product leaders, and business unit executives who want to shape the AI-native enterprise from the ground up.
You will:
Lead discovery, build & ship production AI agents
- Conduct use case discovery to identify high-value opportunities for AI across the enterprise
- Design, build, and optimize enterprise-grade AI agents on Glean's platform handling thousands of daily interactions
- Partner with forward-deployed engineers to rapidly prototype and deploy custom solutions
- Write and test prompt logic, configure agent behaviors, and iterate based on real performance data
- Take full accountability for customer outcomes from discovery through scaled adoption
- Serve as the trusted AI advisor to C-suite stakeholders, shaping their multi-year transformation strategies
- Drive measurable business impact and identify expansion opportunities across the organization
- Become a key source of customer insight guiding our long-term product roadmap
- Partner with Engineering, Product, and Design to scope and prioritize features that unlock customer value
- Represent Glean externally through presentations, demonstrations, and thought leadership
- 5+ years of experience blending business and technology in customer-facing roles—product management, strategy consulting, solutions engineering, technical program management, or founder experience
- Deep technical acumen: You can shape AI agent architectures, understand code (Python, SQL, or similar languages), debug why an agent isn't working, and collaborate fluently with engineers on implementation details. You've shipped working AI solutions, not just slide decks
- Builder mentality: You've demonstrated the ability to go from ambiguous customer problem to shipped solution that drives measurable outcomes
- Executive presence: Exceptional communication skills with the ability to earn trust from individual contributors to C-suite stakeholders. You can tailor technical depth to your audience
- Product sense and user empathy: You naturally spot high-value AI applications across diverse business functions and design intuitive, guided experiences
- Operational excellence: Proven ability to manage multiple complex, high-visibility projects simultaneously while maintaining quality and meeting commitments
- Comfort in ambiguity: You thrive in fast-moving environments where you define the problem as much as solve it
- Ability to travel 25-50%
- Technical degree (CS, Engineering, Math) or MBA from a top program
- Experience at leading consulting firms, tech companies, or investment firms
- Experience in one or many of the following industries: automotive & manufacturing, industrials, retail & CPG, financial services, telecom, technology / SaaS
- Track record driving technology adoption across large organizations
- Data analysis skills: defining success metrics, evaluating outcomes, iterating on quantitative feedback
- This role is hyrbid (3-4 days a week in our NYC office)
- This role will require travel 25-50% of the time
The standard compensation range for this position is $170,000-$280,000 annually plus equity. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race
.#LI-HYBRID
Top Skills
Python
SQL
Similar Jobs
Artificial Intelligence • Machine Learning • Software • Semiconductor
As a Forward-Deployed Product Manager, you will collaborate with clients to solve silicon design issues, execute tailored deployment plans, and integrate AI systems into production workflows.
Top Skills:
AIDeployment FrameworksEda ToolingMachine LearningNormal EdaSystemverilogUvm
Artificial Intelligence • Software • Generative AI
Seeking a Forward Deployed Product Manager to work with enterprise clients, aligning business goals with technical implementations and leading deployment strategies. Responsibilities include cross-functional team alignment, client relationship management, and driving product enhancements based on insights.
Top Skills:
Ai-Based Marketing AutomationCmsDamWorkflow Automation Tools
.png)
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
As Senior VP of Customer Support, you will lead a global team, define support strategies, enhance service quality, and drive operational excellence across a high-growth SaaS customer support organization.
Top Skills:
Ai-Automated WorkflowsSalesforce
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
