Founding Account Manager

Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don’t match, and categories vary by payment type.

Spade’s API takes these raw, messy transactions, and in <50 ms, returns clean, structured records linked to verified businesses in our proprietary database. Building on that foundation, our agent layer leverages this enriched data to automate insights and decision-making. Customers including Stripe, FIS, Bilt, Corpay, and Mercury use Spade to authorize more transactions, personalize experiences, power rewards programs, and more. We lead the market in merchant coverage, speed of enrichment, and data accuracy, enriching hundreds of billions of dollars in transaction volume every month.

Spade is a fast growing, Series A company backed by industry experts and top tier investors (including a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We’re a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work.

As Spade's founding account manager, you will own the strategic relationship and growth trajectory for our most important customers. You'll be responsible for optimizing implementations, driving product adoption and expansion, and building deep partnerships with customers. You will: 

• Own strategic customer relationships from implementation through expansion, acting as the primary point of contact and trusted advisor for major accounts
• Drive implementation excellence by managing timelines, facilitating stakeholder alignment, and holding customers accountable to milestones
• Monitor account health by tracking implementation progress, reviewing outstanding support tickets with the CS team, and proactively identifying trends or risks before they escalate
• Accelerate account growth by identifying expansion opportunities and driving adoption of new Spade products
• Build deep executive relationships within customer organizations, understanding their roadmap, org structure, and strategic priorities
• Orchestrate high-impact customer touchpoints including QBRs 
• Champion our customers internally, translating their feedback into product and roadmap insights
• Establish scalable processes for account management, creating frameworks and best practices that will support Spade's growth

• Must have:
  • 5+ years of account management / customer success experience for a technical product, including responsibility for account growth and upsells
  • 3+ years of experience in fintech
  • Experience in high-growth startup environment
  • East coast based
• Nice to have:
  • Experience with transaction / payments data
  • Experience with API / data products
  • NYC based

• Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture. 
• Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside. 
• Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer. 

• Competitive compensation and equity package
• Full medical, dental, and vision benefits for US-based employees
• Short-term disability insurance
• Unlimited PTO
• Early exercise program and extended post-termination exercise period
• 401K for retirement planning
• Hybrid team, with pet-friendly headquarters in NYC
• Paid parental leave
• $750 work-from-home setup stipend and $125 monthly lunch stipend

Spade is an equal opportunity employer, committed to building a culture that is diverse, equitable, and inclusive. We believe that having people with different backgrounds, experiences, abilities, and perspectives not only helps us build the best products for our customers, but also helps us be the best version of ourselves.

As part of our commitment to health and safety, Spade requires employees to be fully vaccinated against COVID-19 as permitted under applicable law.

• At Spade, we view total compensation as consisting of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they bring to our team. 
• We aim to pay fairly and competitively, and consider a number of factors in developing compensation offers. These factors include years and breadth of experience, interview performance, market dynamics, and internal equity. 
• The anticipated base salary range for this role is $150,000 - $160,000, with an OTE between $215,000 and $230,000. An equity grant will also be provided.