Review flagged ecommerce orders and customer service cases in real time to detect fraud, take appropriate actions, escalate unusual patterns, support phone shifts, follow documented procedures, and participate in team trainings to achieve high accuracy and throughput.
About Wyllo
About the Role
You will
You have
Working at Wyllo
Wyllo is a CX-first, end-to-end risk intelligence platform that helps ecommerce merchants manage fraud, policy abuse, and customer experience across the entire commerce lifecycle. By combining identity signals with behavioral intelligence, Wyllo enables merchants to better understand shopper intent and make smarter decisions across checkout, returns, refunds, and customer support. Wyllo works with leading ecommerce brands and integrates directly into the platforms where merchants manage orders and customer interactions. Learn more at www.wyllo.ai
About the Role
The Associate Fraud Analyst plays a critical role in protecting our merchants and their customers, reviewing flagged ecommerce orders and customer service cases in real time to distinguish legitimate shoppers from fraudulent activity. This role offers the opportunity to develop sharp analytical judgment and pattern-recognition skills, with a clear path to building full caseload speed and accuracy within the first few months on the team.
You will
- Review and take action on orders in the review queue, ramping up over your first three months toward a full daily volume, with senior analysts on the team reviewing 27+ orders per hour
- Support customer and merchant calls during scheduled phone shifts
- Identify and escalate emerging or unusual fraud patterns to the team
- Learn, retain, and apply analyst processes and procedures documented in Confluence
- Attend live team meetings and trainings, or review recordings promptly when unable to attend live
You have
- Strong attention to detail and the ability to spot patterns and anomalies in large volumes of information
- Clear, professional written and verbal communication skills
- Solid research and problem-solving skills, with sound judgment under time pressure
- The ability to learn quickly, retain detailed processes, and apply training consistently
- Comfort working independently in a remote environment while staying accountable to team goals and deadlines
- Adaptability to shifting priorities and comfort navigating multiple systems and tools at once
- A high level of integrity and discretion when handling sensitive customer and transaction data
- A results-driven, improvement-oriented mindset
- Prior experience in fraud, research, financial services, or another analytical field preferred
- Proficiency with G Suite (Gmail, Docs, Sheets) and a stable, reliable internet connection
- Proficiency with Metabase is a plus
- Undergraduate degree is preferred, but not required
Working at Wyllo
We’re a high-performing team that is passionate about fraud and a community driven by values that shape everything we do. We seek passionate and dedicated individuals who align with our core principles; Integrity, Pride, Humility and Impact.
- Integrity: We do the right thing, even when it’s tough, and even if no one sees it. We always consider the customer’s best interest in every decision we make.
- Pride: We know that the work we do is important, and we take great pride in doing it well. We show up every day with the best intentions, ready to deliver superb outcomes for our team, our customers, and ourselves.
- Humility: We leave our egos at the door, approaching problems as a team, with openness and collaboration. We’re willing to be wrong in order to get things right.
- Impact: We are results-oriented, we take ownership, and we hold ourselves accountable to get things done and deliver results.
If you are excited to collaborate in a fast-paced, purpose-driven environment where your contributions truly matter, we’d love to have you join us!
Equal Employment Opportunity
Wyllo LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, sexual orientation, political affiliation, military veteran status, domestic violence victim status, or any other protected characteristic under applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Wyllo New York, New York, USA Office
New York, New York, United States
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