Fraud Operations Analyst

As a Fraud Operations Analyst you are someone who is skilled at recognizing new/emerging patterns/typologies and responding with appropriate investigative techniques based on applied knowledge and a wide range of research/investigative techniques. You are eager to leverage your understanding of payments, payroll, and fraud to help lead the team to success. You know how to work independently, analyze complex problems, and develop the most optimal solutions. 

As an Analyst, you will join the Justworks Fraud Operations team and have the opportunity to help shape the company’s approach to Fraud/AML compliance and security; identify and revise issues/inquiries; review and enhance standard operating procedures; and interact with our Product, Engineering, and other interdepartmental teams. The ideal candidate will have keen attention to detail, a desire to help others, a curiosity to learn, and an interest in supporting and mentoring others.

• Review and analyze alerts and information from various systems that support AML and Fraud.
• Identify new and emerging fraud trends and patterns and report findings to the Fraud Manager
• Proactively seek to improve efficiency, reduce and mitigate losses
• Work collaboratively with other departments to recommend solutions that impact performance, risk, losses and threats to the organization
• Perform investigative practices to include but not limited to: complying with regulatory requirements, compile documentation and evidence, and develop initial investigative reports in the case management system
• Own and maintain an internal resource center for policies and procedures, ensuring information is kept up-to-date.
• Perform other duties as requested and special projects as assigned

As a  Fraud Operations Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Customer-centricity - Keeps the customer experience front and center, while using good judgment to balance it with what’s right for the business. 
• Ownership & Accountability - Takes initiative & ownership over outcomes. Collaborates well with others to solve problems.
• Data-driven - Uses data to iterate and improve. Incorporates data effectively into reporting, storytelling, & management activities.
• Execution Excellence - Gets things done with precision, looks to continuously improve processes or ways of working, & ensures work is repeatable and documented. 
• Scalability - Anticipates future needs and builds solutions that persist beyond people or temporary fixes; drives decisions that support long-term team and operational resilience.
• Innovation Mindset - Proactively develops new solutions; self-solves with creativity; leverages emerging tools and technology.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

• Bachelor degree; related field or work experience required
• Minimum of 3 years of fraud analysis and investigation experience in the financial industry
• Omni- channel experience to include but not limited to ACH, Wire, Check Fraud, Identity Theft, etc.
• Industry recognized certifications, (I.e. - ACAMS / CFE, is a plus but not required)
• The ability to maintain confidential information
• Proven initiative to be a self-starter and proactive approach
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
• Technologically proficient (Salesforce, Zendesk, Jira, Gong, Resistant AI, Persona, Lexis Nexis)
• Experience in data analysis and/or leveraging AI, SQL, Excel

The base wage range for this position based in our New York City Office is targeted at $36.90-39.93 an hour.

#LI-Hybrid #LI-MM3