Fraud Specialist 2

About the role/team:

Financial Crimes Investigators investigate suspected fraudulent transactions/red flag behaviors and determine appropriate action for resolution.Identifies trends in order to link transactions to known fraudulent activity. Works with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying and preventing fraud. Utilizes custom and standard software programs as well as manual research efforts to review and analyze transactions and customer records in search of fraudulent activities. Using open source intelligence, you will be responsible for performing sophisticated fraud investigations. This role has complex duties relating to fraudulent applications, transactions, account red flag behaviors, and customer reported identity theft claims which requires strong decision-making skills and resolution in adherence to FinCen and internal policies outlined by WEXs Fraud Risk program.

Are you curious and have the ability to adapt to emerging trends in a growing environment? Using open source intelligence, you will be responsible for performing sophisticated fraud investigations. This role has complex duties relating to fraudulent applications, transactions, account red flag behaviors, and customer reported fraud claims which requires strong decision-making skills and resolution in adherence to FinCen and internal policies outlined by WEXs Fraud Risk program. You are someone who is ready to dive right in to support a fast growing team with complex responsibilities through change management.

How you will make an impact:

• Customer transactions, performs OSINT to make a determination if fraudulent activity or other criminal behavior exists

• Reviews threat vector alerts and performs investigations to determine if criminal behavior exists

• Reviews and evaluates alerts and referrals of unusual activity to make a SAR/No SAR decision spanning across multiple lines of business

• Effectively manages an assigned caseload of pending and ongoing/active disputes. Provides customer service to internal and external stakeholders, recognizes what needs to be done and demonstrates flexibility and responsiveness to meet customer needs on routine work independently. 

• Exceed established Key Performance Indicators and Service Level Agreements on a constant basis.

• Exercises sound judgment and decision making while adjudicating disputes of medium to high complexity. Documents claim file

• actions and conversations appropriately and in alignment with regulatory, compliance and contractual requirements.

• Writes high-quality, detailed investigation narratives based on strong, supportive case files

• Adapts to technologies to perform link analysis 

• Ability to support and train other team members through use-case investigation trainings

• Account maintenance and/or ability to work with other departments/stakeholders 

• Stays up to date with BSA guidance and emerging fraud trends to influence the culture and awareness within the fraud organization

• Provides feedback and suggestions to Business Analysts to recommend risk exposure rule and performance tuning 

• Strong understanding of fraud investigation framework, SAR decisioning, synthetic id, id theft, account takeover and cash products highly desirable 

Experience you'll bring 

• Bachelor’s degree in Criminology, Business, Finance preferred, or equivalent experience

• Three plus years of relevant, professional work experience

• Detail oriented, highly organized, ability to maintain discretion at all times with the ability to work in a team environment

• Technology and computer skills essential, including, but not limited to; Google Suite, Excel, Peoplesoft, Salesforce and Splunk

• Prior Fraud/Claims Experience

• WEX product knowledge

• Knowledge of BSA or previous specialized fraud investigation

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $49,000.00 - $65,000.00