Front Desk (The Senate)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth,and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Position Summary: Front Desk- greeting and assisting residents and visitors and maintaining a safe and secure environment. Responsibilities often include logging visitors in and out, answering phones, taking messages, and conducting rounds to observe and report any issues. Some positions may also require janitorial support, report safety concerns, and observing policy violations. These individuals are responsible for answering phones, assisting visitors, receiving deliveries, and aiding residents. The ability to handle inquiries, resolve issues, and de-escalate conflicts is important. 

HOURS:

Full-time 35 hours per week

HOURLY RATE: $19.43

Role, Responsibilities, and Essential Duties:

• Undertake front desk daily duties.
• Keep records of arrivals and departure of residents
• Attend to residents needs and concerns in a friendly and cordial manner.
• Ensure that residents follow all in-house rules and policies.
• Monitor security video cameras and reports to administration unusual activities.
• Answer calls in a polite, friendly manner and forward calls or take messages as needed.
• Accept packages and sort out daily mail.
• Be aware and sensitive to the cultural and social population served.

QUALIFICATIONS:

• High School diploma or GED required
• Experience working with individuals experiencing homelessness preferred; effectively communicate with others both in writing and orally; ability to maintain professional boundaries; basic computer literacy required. Bilingual abilities a plus