Front Desk Supervisor

ABOUT US

Walker Hotel Greenwich Village features 113 guestrooms, including four penthouse suites. Inspired by legendary 1920s French Deco artisan Emile-Jacques Ruhlmann, the guestrooms feature shades of crimson, blue, and gold and European-designed bathrooms with textured black and white subway tiles. Guests are greeted by a marble staircase that leads down to the hotel’s sunken lobby, which features a fireplace, Art Deco-inspired furnishings, a library stocked with an eclectic offering of books and a rotating display of curated artwork. Tucked towards the back is Society Cafe and Bar, which brings a refreshing look at American cuisine. Here guests enjoy a market-to-table fare with ingredients from the Union Square Greenmarket. Village, yet, inspired by today's vibrant thriving culture - Walker Hotel Greenwich Village encourages guests to explore the city of today and tomorrow.

ABOUT THE ROLE

We are looking for a Front Desk Supervisor to join the team! As a Front Desk Supervisor, you will be assisting the Front Desk Manager in overseeing the day-to-day operations of the Front Desk. Reporting to the Front Desk Manager, you will help assist with scheduling, training, and daily operations of the Front Desk. You will have good communication skills, with the ability to oversee a team of employees and report to management. You will have excellent communication skills, with the ability to effectively communicate to staff and guests.

Essential Duties:

• Able to follow instructions and procedures with the ability to take direction from superiors.
• Able to supervise staff, including assigning duties, providing training and coaching when needed.
• Handle guest reservations and complaints in a professional and efficient manner.
• Ensure that the front desk operates efficiently and effectively by monitoring guest check-in and check-out procedures.
• Able to communicate and collaborate with other departments within the hotel to ensure guest needs are met.
• Ensure that all front office areas are clean, organized and well maintained.
• Able to effectively communicate and report details to management.
• Able to lift to 40 pounds
• Able to walk, and stand for a significant degree
• Able to kneel, reach, bend, feel, talk, see, hear, and lift.

Other duties/ Responsibilities

• Motivate, Train, and coach new front desk staff.
• Resolve any guest billing discrepancies.
• Attend meetings to discuss guest needs and front desk operations.
• Basic math skills, with the ability to handle cash and credit card transactions accurately.
• Strong attention to detail and accuracy and ability to multitask in a fast-paced environment.
• Making sure all guest inquiries, questions, and/or concerns are properly taken care of.
• Overseeing the scheduling of employees, making sure all shifts are filled as needed.
• Excellent communication and interpersonal skills.
• Maintain accurate and up-to-date records of guest information and room assignments.
• This position requires working overnight relief

Skills / Qualifications

• Over 2+ years of Hotel Front-Desk experience is a MUST. 
• 3+ Years of hospitality experience preferred. 
• Familiarity with OPERA or OPERA CLOUD is a plus. 
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Strong written and verbal communication skills
• Knowledge in Microsoft office and other relevant computer systems.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.