Lead Front End operations to ensure accurate sales capture, efficient checkout flow, staff scheduling, cash control, compliance, training, supply ordering, and guest service. Act as point person when leader absent and support special projects.
Job Summary
The Front End Lead role will be vital in building loyalty, improving Guest throughput, and ensuring the accurate capture of all sales on all lanes by providing a consistent presence and leadership of the Front End. This Lead will ensure the front end is running efficiently, safely, and securely to maximize Team Member and guest satisfaction. This Lead role is in support of the Front End Leader and may have other tasks as assigned. Annual certification required.Job Description
Experience Required: 1 to 3 yearsEducation Desired: High school diploma or equivalent
Lifting Requirement: Up to 50 pounds
Age Requirement: At least 21 years of age
Job Responsibilities
- Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
- Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
- Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed. .
- Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
- Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
- Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC). .
- Order Front End supplies to fill needs while being conscious of cost.
- Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
- Support Front End Leader with special project or “champion” assignments.
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Lead front-end operations to ensure accurate sales capture, smooth guest throughput, and team support. Manage self-checkout and cashier coverage, create schedules, enforce cash control and compliance (AML, WIC, scale/PIN checks), order supplies, train and coach team members, and act as point person when the Front End Leader is absent. Support special projects and auxiliary front-end lines of business.
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Lead front-end operations to ensure accurate sales capture, efficient checkout flow, and excellent guest service. Create schedules, monitor compliance, train team members, order supplies, and act as point person when leader is absent. Support special projects and manage auxiliary front-end responsibilities.
Food • Other • Retail • Pharmaceutical
Lead front-end operations to ensure accurate sales capture, efficient checkout flow, compliance, cash control, scheduling, training/coaching of team members, supply ordering, and take ownership of the front end in the leaders absence.
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