Fulfillment Center Operations Lead

Our Long Island City Fulfillment Center is the operational heart of Runwise, supporting thousands of building installations nationwide. As a Fulfillment Center Operations Lead, you will lead day-to-day warehouse operations while building the systems, processes, and team structure that enable us to scale efficiently.

This is a highly dynamic role that blends frontline leadership with analytical problem-solving. You will manage a small team of associates, own daily execution on the warehouse floor, and partner cross-functionally to improve how inventory flows through our network.

This role is ideal for someone early in their career who wants to develop as both an operator and a leader—someone who can motivate a team, solve problems with data, and isn’t afraid to jump in and execute alongside their team.

How do we build a fulfillment center that scales efficiently as Runwise expands across cities and thousands of buildings?

How do we structure warehouse layouts, stowing strategies, and workflows to maximize space and efficiency?

How do we ensure consistent, high-quality execution across receiving, picking, packing, and shipping?

How do we balance labor planning and staffing to meet demand while maintaining efficiency?

How do we create repeatable processes and SOPs that reduce errors and improve speed?

Lead daily warehouse operations across receiving, stowing, picking, packing, and shipping

Manage and develop a team of 1–3 warehouse associates, including training, coaching, and performance management

Run daily standups and set clear priorities for the team

Own labor planning, task allocation, and workflow management throughout the day

Ensure a safe, organized, and high-performing warehouse environment

Step in and execute hands-on work as needed alongside your team

Design and improve fulfillment center processes, including stow strategies, receiving workflows, and pick paths

Optimize warehouse layout and space utilization to support growth

Identify operational bottlenecks and implement solutions to improve throughput and accuracy

Build and document standard operating procedures (SOPs) to drive consistency

Use data to track performance across key metrics (throughput, accuracy, inventory movement, labor efficiency)

Analyze trends to inform staffing, workflow improvements, and operational decisions

Partner with supply chain and leadership teams to improve system-level performance

Support development of dashboards and tracking tools for warehouse operations

Work closely with supply chain, logistics, finance, and field operations teams to align on priorities

Communicate operational updates, challenges, and improvements to leadership

Act as a key connector between warehouse execution and broader business strategy

A highly organized, efficient, and scalable fulfillment center operation

Strong team performance with clear accountability and high morale

Improved warehouse layout, workflows, and space utilization

Clearly documented and implemented SOPs across core processes

Data-driven decision making across labor planning and daily operations

A strong problem solver with a highly analytical and logical mindset

A natural leader who can motivate and manage frontline teams

Comfortable being both hands-on in the warehouse and strategic in thinking

Highly organized with strong attention to detail

Excited to build processes and improve systems in a fast-growing startup

A clear communicator who can work across all levels of the organization

Bachelor’s degree required

0–2 years of experience in operations, supply chain, logistics, or a related field (internships included)

Strong proficiency in spreadsheets and comfort working with data

Interest in warehouse operations, process improvement, and team leadership

Ability to lift and move materials and work on your feet in a fulfillment center environment

Comfortable using hand tools and ladders safely

Ability to work onsite at our Long Island City Fulfillment Center