Lead discovery processes, document findings, write user stories and acceptance criteria, design prototypes in Figma, and support pre-sales activities in both Spanish and English.
This is a remote position.
Work Mode: Remote (Colombia/LATAM) · Full-time
Languages: Bilingual Spanish / English (B2 minimum; C1 preferred)
Start: Immediate
Turn business need into clear requirements, user stories, and Figma prototypes that the engineering team can execute. You will collaborate with clients and internal teams in Spanish and English, and support pre‑sales (demos, scoping, estimates).
Responsibilities
- Lead client discovery (interviews, workshops, process mapping) and document findings.
- Write user stories, acceptance criteria (Given/When/Then), use cases, and PRD/SRS.
- Design wireframes and interactive prototypes in Figma for validation.
- Define scope and prioritization and maintain the backlog.
- Pre‑sales support: prepare demos/POCs, do high‑level estimates (t‑shirt sizing/story points), and contribute to proposals/SoW.
- Collaborate with Tech Lead, QA, and PM to ensure feasibility, traceability, and handoff quality.
- Communicate, present, and document in ES/EN (meetings, notes, PRDs, prototypes).
Nice to Have
- Experience in B2B SaaS, integrations (Zoho, Azure, CRM/CPaaS).
- Product analytics exposure.
- Familiarity with Zoho Projects/CRM/Desk or Zoho Creator.
Tooling
Figma/FigJam, Miro, Jira or Zoho Projects, Confluence/Notion, basic Postman, diagrams.net, etc.
Requirements
- 3–5 years as Functional Analyst / Business Analyst in custom software or consulting.
- Portfolio or samples showing Figma prototypes and functional deliverables (PRD/SRS).
- Hands‑on experience writing user stories and BDD acceptance criteria .
- Process modeling and functional understanding of APIs .
- Client‑facing communication and workshop facilitation.
- Bilingual ES/EN (B2; C1 preferred) — able to lead sessions, document, and present in both languages.
Benefits
- Contract: Employee.
- Compensation: Competitive, based on experience (include salary expectation).
- Benefits: remote work, flexible hours, learning path in AI/Zoho, career growth.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, assess customers’ insurance needs, recommend appropriate property and casualty coverages, and convert prospects into policyholders. Representatives receive paid licensing and sales training, build customer relationships, represent the Liberty Mutual brand, and work scheduled weekday and weekend shifts. The role is remote and requires a dedicated workspace, wired high-speed internet, strong communication and persuasion skills, and eventual attainment of a Property and Casualty insurance license.
Top Skills:
Pc ProficiencyProperty & Casualty InsuranceWired High-Speed Internet
Insurance • Financial Services
Provide bilingual (English/Spanish) phone and email support to policyholders and agents: answer/return calls, resolve complaints, process requests, scan/index documents to OnBase, mail outgoing correspondence, monitor fraud trends, assist investigations, complete assigned projects, and participate in ongoing product/process training.
Top Skills:
ExcelMicrosoft WordOnbase
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Manage an assigned caseload of short-term disability claims: investigate eligibility, gather medical information, adjudicate payments, communicate with claimants/employers/medical professionals, support integration initiatives, ensure timely and accurate claim payments, and meet customer service and compliance standards.
Top Skills:
Broadband (Cable/Dsl)MS OfficeOutlookWired EthernetWord
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
