Fund Services Investor Services, Associate/Director

Established in 2004, Morgan Stanley Fund Services (MSFS) is a global business within the Institutional Equities Division (IED) that provides fund administration services for over $700billion in assets across 350+ hedge funds, private equity and large family offices clients. Our best-in-class offering includes accounting and investors services, portfolio analytics, middle-office functions, regulatory and financial reporting, and tax services. Delivering these services to our clients and their investors is a diverse team of 1,400 highly skilled employees across the globe based in New York, London, Glasgow, Dublin, Mumbai, Bengaluru, and Hong Kong. Joining MSFS, you will discover a dynamic environment where every day offers new opportunities for personal growth and innovation. Here at MSFS your career isn’t just a job, it’s an incredible journey fueled by collaboration, challenge, and the chance to make a meaningful impact to our business, our clients, their investors and the wider Morgan Stanley franchise.

The MSFS Investor Services (“IS”) team maintains share registers and supporting every aspect of the investment cycle. The team is the engine behind fund operations, safeguarding vital investor information—from transactions and contacts to up-to-date balances—and ensuring seamless processing from the very first inquiry through ongoing support.

As a member of IS, you’ll be at the heart of the client experience, coordinating distribution of offering documentation, processing investor subscriptions and redemptions. You’ll be empowered to provide essential services, including statement distribution, addressing investor queries, and handling change requests.

MSFS IS offers opportunities for skill development, leadership, and direct impact on investor success. Join us and become part of a team that combines technical excellence, client-first service, and a commitment to industry-leading standards.

We are seeking an Investment Services Professional in Purchase and New York City.

Responsibilities of an Investor Services (IS) Professional:

• Providing day-to-day Investor services to both the Fund Manager and the investors in the fund

• Providing oversight and guidance to other members on the team

• Keeping line management appraised of operational issues in a timely manner

Principle Accountabilities:

• Service Delivery

• Act as a primary contact point for fund investors

• Act as a primary contact point to the Fund Manager for investor related information

• Provide authorized parties with copies of fund investment documentation

• Open new investor accounts ensuring compliance with the fund documentation, anti- money laundering requirements, statutory regulations and company policies and procedures

• Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures

• Process the cash movements associated with investor activity

• Provide investors and their nominees with statements, contract notes and other documentation

• Handle queries from investors and fund managers in a professional and prompt manner, escalating where appropriate

• Ensuring that the records of the fund are maintained in a complete and organized manner

• Produce Management Information Systems (MIS) and other internal operational reports that assist in the effective operation of the team

• This role has particular responsibility for the second level review of activity entered by fellow team members

• All of the above should be carried out in compliance with the Service Level Agreements agreed with each client

Skills Required

Team Leadership: An IS Professional in Investor Services plays a key role in the day-to-day operation of our team

Key responsibilities:

• Training and mentoring of some individual team members

• Ensure that individual team members are aware of the polices, controls and procedures that apply to their role

• Providing an escalation point for team members

• Ensuring that line management are made aware of any issues in a timely manner

• Highlighting resource constraints to line management

Compliance: Investor servicing requires compliance with a range of policies.

Key responsibilities:

• A detailed knowledge of the offering documentation for the funds being serviced

• A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced

• A thorough knowledge of our internal policies and procedures. Particular emphasis is required on all matters relating to Anti-Money laundering controls 

Projects: The IS Professional plays an important role in various IT and Operational Projects.

Key responsibilities:

• Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service

• Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation)

• Participating in the in conversion of records from other administrators

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Expected base pay rate for the role will be between $95,000 and $190,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.