General Commercial Claims

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

(This a general application to claims positions with Arch)

Primary Responsibilities:

Specific duties include but not limited to the below:

Claims Processing and Administration

Input and maintain accurate claims records for designated accounts, within appropriate Claims administration systems

Investigation and Reserving of Claims

Investigate General Liability and Automobile claims, including coverage determination and evaluation of loss exposures Determine appropriate reserving levels

Select and direct independent external service providers (e.g. independent adjusters, Legal vendors etc)

Proactively discuss and review contentious, large and complex claims with fellow adjusters and management to obtain opinions/feedback

Settlement

Settle standard claims through payment or denial. Negotiate to ensure efficient and competitive settlement

Ensure unpursued claims are settled in accordance with settlement guidelines Support subrogation processes

Referrals and Compliance

Ensure all claims are handled within authority limits, and in line with AIGI, Claims Standards procedures and guidelines Refer cases outside of authority level, preparing referral documentation and materials as appropriate.

Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters Undertake audits of external service providers as appropriate

Attend industry functions

Act as a technical reference point and provide training/coaching to less experienced team members

Relationship Management

Positively represent AIGI externally to the market

Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting,  Operations

Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders (e.g. third party adjusters) Effectively report and present loss and claims information internally and externally

Qualifications

• Bachelor’s degree in lieu of 4 years of insurance experience; Insurance designation a plus.
• Minimum of One (1)- Five (5) years of working experience supporting commercial accounts
• Investigate, evaluate and resolve complex General Liability and Auto Liability claims to make informed decisions and bring claims to resolution.
• Manage an inventory of complex litigated claims and develop litigation strategies in collaboration with defense counsel. 
• Proper & active adjuster licensing in all applicable states
• Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
• Products and Coverages: understanding in relevant products, wordings, terms and conditions and coverages
• Analytical Skills: Ability to effectively absorb information from various sources, then analyze, study or examine data in detail, and draw appropriate conclusions
• Strong time management and organizational skills
• Ability to take part in active strategic discussions
• Ability to work well independently and in a team environment
• Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word
• Willing and able to travel 10%

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For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

$41,300 - $145,700/year ​

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.