General Manager - Cash Management Product

Job Description
As an Executive Director in Business Banking Cash Management, you will be responsible for the strategy, customer experience, control environment, profitability, and overall delivery of cash management solutions to our customers. As a core leader, you will have a team and will need to partner closely with product teams in digital payments and Treasury Services, Cash Management Consultants in the field, and various functional partners to be successful. This is a dynamic opportunity to work in a highly collaborative environment with an ability to influence the future products and services that Chase offers across complex solution sets and platforms in support of our mission to be the most recommended bank for small businesses.
Job responsibilities

• Serve as the P&L (Profit & Loss) owner across 40+ Cash Management product lines, responsible for overall business management, financial & operational results delivery
• Ensure we have a strong control environment with proper processes in place to identify and address issues
• Partner closely with agile product teams to ensure we have proper testing and validation; and we properly correct for issues that are discovered
• Leverage business strategy and knowledge of platform capabilities to inform the direction for product & end-to-end client experiences
• Develop a cohesive strategy for Cash Management solutions across our full range of customers from small micro-businesses to more complex businesses with multi-million revenues
• Work closely with digital payments (i.e., Consumer and Community Banking payments) and Treasury Services (i.e., Corporate and Investment Banking) product teams on go-to-market strategies for our products.
• Partner across multiple stakeholders including Sales, Operations, Marketing, Digital, Finance, Legal, Compliance, Controls, and Technologies to propel day-to-day operations
• Provide people leadership and talent development to the Cash Management team
• Develop and/or redesign operating procedures, and capabilities to promote growth
• Guide product and feature enhancements through the necessary governance and compliance functions to gain approval to move towards the general availability release

Required qualifications, capabilities, and skills

• 5 minimum years of experience working with Treasury Service products (payments and/or collections) and digital payment solutions for business customers
• 10 minimum years of applicable business experience with demonstrated experience in product management, performance improvement, financial management, and business process management in financial services
• Ability to prioritize and thrive in a fast-paced environment while maintaining strong relationships with business partners

Preferred qualifications, capabilities, and skills

• Strong communication and presentation skills across multiple audiences at senior levels
• Strong financial and business acumen with a strong bias towards practical execution
• An intellectual curiosity surrounding new technologies and the competitive environment
• Versatile personality type with high resiliency and a commitment for success and a willingness to pitch in wherever necessary to get the job done
• MBA or related degree preferred, but not required

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.