General Manager

What is the Role?

Position Summary: The General Manager leads the team with a unique ability to direct, motivate and develop their managers and staff, 
ensuring the highest quality food and service, building a team that promotes the Magnolia brand while providing an 
exceptional customer experience and drives store performance. The GM operates their store with complete personal 
accountability. 

• Works closely with fellow managers to lead daily bakery retail operations and management of employees in a busy store atmosphere. 
• Analyze store performance; troubleshoot customer service, emphasizing a true sense of urgency, setting the agenda and tone for great service.  
• Responsible for the daily cash reporting, financial auditing and profitability of their store; maintaining labor and food costs within company ideals.
• Follow and maintain all Magnolia Bakery payroll processing standards, comprehending and maintaining compliance with all appropriate local and state labor laws.
• Act as a mentor to their managers, capitalizing on strengths and developing opportunities. 
• Coach's the staff and conducts scheduled performance reviews and monitors promotions and compensation for hourly staff. 
• Manage dessert inventories and production schedules, to make certain of the freshest baked goods possible. 
• Manage and oversee all BOH training, scheduling, skill set maintenance and new product implementation.
• Work closely with bakers and icers to ensure consistency in production, following recipes, following safety standards and other company policies and procedures.
• Ensures proper equipment operation/maintenance, proper safety and sanitation in kitchen and finishing stations of the bakery.
• Aides when needed in the preparation/baking/icing of product offerings. 
• Review and correct store presentation and merchandise set up to remain consistent with Magnolia standards. 
• Serve as a model for providing community-based service as well as exceptional and personalized guest-centric service throughout the bakery.
• Ensure consistent execution of standard practices, policies and procedures by abiding by all company policies as stated in the Employee Manual.
• Fosters an encouraging and positive environment but adheres to the necessary practices of progressive discipline, managing the process up to suspension, pending investigation, for terminating offences, in order to maintain a safe and productive workplace. 
• Reinforces all sanitation, maintenance, health department security and safety guidelines.

What are the physical demands?

• Position requires standing and walking for a period of 3-5 hours without a rest break.
• Occasional moderate to heavy lifting and carrying, bending and reaching overhead may be required. 
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, coworkers and management.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

What is Required?

• Qualified candidates should have at least 3-5 years of general management experience overseeing 20 or more employees in a Food Service or Retail Service environment.
• Leadership skills including a strong desire and ability to inspire, motive and develop a diverse group of individuals.
• Problem solving and trouble shooting skills.
• Certified in qualifying local food safety protection course.
• Intermediate computer proficiency with Microsoft, POS software and web navigation.

Salary Range: $74,800-$112,200/ year (based on experience) + quarterly bonus eligibility

This is a full-time position. Candidates must be available to work all shifts if needed which include evenings, early 
mornings, and weekends. Work scheduled will be 45-55 hours/week; 5 days/week.