Design, implement, and transition Genesys Cloud contact center solutions. Build call flows/IVR in Genesys Architect, develop integrations using APIs/JSON/JavaScript, execute test plans, and follow change control processes while ensuring clear communication and ownership.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.
Responsibilities
- Implement Genesys Cloud contact center solutions
- Conduct technical implementation activities from post-sale to support transition
- Develop call flows in Genesys Architect for routing and IVR
- Write and execute test plans
- Demonstrate strong follow-through, ownership & responsibility for assigned tasks
Requirements
- 1+ year of experience with the Genesys Cloud platform
- 3+ years of experience with the contact center solutions
- Experience with applications leveraging APIs, JSON or JavaScript
- Knowledge of change control processes
- Excellent communication skills
- Genesys Cloud CX: Professional Certification
Desired
- Genesys Cloud CX: Architect Certification
- Genesys Cloud CX: Developer Certification
- Genesys Cloud CX: Quality Management Certification
- Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
- Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript
Similar Jobs
Pet • Professional Services
Provides veterinary technician support in a full-time animal hospital setting. Responsibilities include physical examinations, patient assessment, anesthesia monitoring, surgical preparation and assistance, dentistry, radiology, laboratory work, venipuncture, catheter placement, pharmacy duties, patient recovery, and compassionate care for hospitalized animals. The role also emphasizes client service, teamwork, continuing education, and maintaining a low-stress environment for patients and clients.
Top Skills:
Anesthesia MonitoringCatheter PlacementDentistryLaboratory DiagnosticsPharmacyRadiologyVenipuncture
Pet • Professional Services
Leads People & Organization strategy and field implementation for veterinary services operations. Partners with field leaders and HR centers of excellence on talent, engagement, development, rewards, organizational design, change management, and continuous improvement. Coaches leaders, analyzes workforce metrics, establishes repeatable initiative deployment routines, and represents field needs across enterprise people programs. This remote role requires travel up to 50%.
Pet • Professional Services
Leads operational performance across 14 veterinary hospitals, owning regional P&L, KPIs, budgeting, pricing, labor, inventory, medical quality, talent strategy, and culture. Coaches hospital leaders, drives operational excellence, supports veterinarian recruitment and retention, aligns business decisions with patient care priorities, and implements company programs and marketing initiatives. The role requires extensive travel throughout the United States and collaboration with medical, marketing, and executive leadership.
Top Skills:
ExcelMicrosoft 365Power BI
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
