Global HR Operations Program Manager

What you will do

• Support the refinement, and optimization of global service offerings, using operational data from multiple geographies to identify improvement opportunities.

• Work closely with HR Operations Specialists across regions to guide priorities, share best practices, and ensure consistent, high-quality execution — modeling hands-on excellence rather than managing through formal authority.

• Build strong, credible relationships with internal partners worldwide (HR Operations Specialists, HRBPs, Recruiting, Payroll, Legal, IT) to ensure smooth, consistent execution of HR processes across regions.

• Provide detailed, well-organized analysis and reporting to enable confident, informed decision-making by HR leadership–and by you!

• Maintain strong operational governance globally by ensuring policies, processes, and procedures are documented, locally adapted where required, and consistently applied.

• Maintain working knowledge of employment compliance, regulations, and laws across multiple countries/regions, partnering with Legal and local experts, and escalating risk areas to the Director as needed.

• Identify and resolve day-to-day operational issues across geographies, escalating complex or cross-border matters to the Director of HR Operations.

• Track key global operational metrics and report performance against goals, highlighting regional trends and outliers.

• Coordinate with team members across time zones to ensure "follow-the-sun" coverage and consistent service levels for a global employee population.

Experience and qualifications

The ideal candidate will: 

• Hold a Bachelor's degree in Human Resources, Business Administration, or a related field.

• Bring significant, progressive experience in HR Operations or a related HR function in a tech company, including experience supporting multiple countries/regions.

• Possess up to date knowledge of multi-jurisdictional HR compliance, employment law, and regulatory requirements, with a demonstrated track record of identifying and mitigating compliance risk without needing to escalate routine matters.

• Have strong analytical skills with the ability to translate global operational data into clear, actionable insights.

• Demonstrate excellent communication and stakeholder management skills, with the ability to influence cross-functionally and across cultures/time zones.

• Be a true self-starter and "doer" — comfortable rolling up their sleeves, driving execution independently, and making sound judgment calls with minimal oversight.

• Be comfortable with periodic travel to connect with international team members.

• Demonstrate the ability to manage multiple competing priorities and deliver high quality work in a fun, fast-paced, evolving global environment.