Global Platform Trainer

| New York, NY, USA | Hybrid
Employer Provided Salary: 65,000-71,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Sorry, this job was removed at 11:37 a.m. (EST) on Wednesday, June 12, 2024
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CreatorIQ has earned the title of best company to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and was recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Global Platform Trainer

We are seeking a dedicated Global Platform Trainer to join our team. The Platform Trainer will be responsible for conducting monthly live trainings for strategic account users worldwide. The ideal candidate will have a deep understanding of our platform, excellent communication skills, and the ability to provide tailored suggestions to clients on how to best utilize our platform for their specific use cases.

In this role, you’ll get to:

  • Conduct Monthly Live Trainings: Lead engaging and informative live training sessions for strategic account users worldwide, focusing on the specific needs and use cases of each client.
  • Client Use Case Familiarity: Develop a deep understanding of each client's unique use cases and workflows to tailor training sessions effectively.
  • Platform Expertise: Become a subject matter expert on our platform, mastering its features, functionalities, and best practices.
  • Workflow Suggestions: Provide expert recommendations to clients on how to effectively integrate our platform into their workflows and maximize its potential.
  • Remote Training via Zoom: Deliver interactive and effective training sessions remotely using Zoom or other virtual training platforms.
  • LMS Utilization: Utilize our Learning Management System (LMS) to manage training materials, track client progress, and facilitate ongoing learning.
  • Client-Facing Role: Serve as a primary point of contact for clients, building strong relationships and ensuring their training needs are met.
  • Collaboration with Customer Success: Work closely with the Customer Success team to align training efforts with client goals and provide ongoing support.
  • Training Documentation: Develop and maintain training materials, documentation, and resources for clients.
  • Feedback Collection: Gather feedback from clients to continuously improve training programs and materials.
  • Stay Current with Platform Updates: Keep up-to-date with platform updates and changes to ensure training content remains relevant and effective.
  • Reporting: Provide regular reports on training activities, client engagement, and outcomes to stakeholders.

Who you are and what you’ll need for this position:

  • 1-3+ years of experience training, preferably in a technology-related field.
  • Strong understanding of software platforms and their functionalities.
  • Excellent communication and presentation skills.
  • Experience training on platforms for audiences from 2 to 50 people at once. Experience working with strategic account clients.
  • Knowledge of project management methodologies.
  • Familiarity with CRM systems.
  • Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

What you will get from us:

  • People: work with talented, collaborative, and friendly people who love what they do. 
  • Guidance: utilize our learning platform, WorkRamp, to get the training and tools you’ll need to become successful here from your first day with us.
  • Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
  • Work/Life Harmony: 15 day’s vacation, floating and set holidays, wellness allowance, and paid parental leave.
  • Whole Health Package: medical, dental, vision, life, disability insurance, and more. 
  • Savings: a 401k (USA) plan to help you plan ahead.
  • Work From Home Stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

Compensation, Benefits and Beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • jQuery UILibraries
    • PandasLibraries
    • ReactLibraries
    • ReduxLibraries
    • CircleCIFrameworks
    • DockerFrameworks
    • GraphQLFrameworks
    • JupyterFrameworks
    • KafkaFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • ScikitFrameworks
    • TensorFlowFrameworks
    • TerraformFrameworks
    • AWS RedshiftDatabases
    • ElasticsearchDatabases
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitLabServices
    • Google CloudServices
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • HubSpotCRM
    • SalesforceCRM
    • SlackCollaboration


Our WeWork in Financial District is central to all major subway lines and boasts a wide range of tasty lunch spots, outdoor venues, and fun Happy Hour

An Insider's view of CreatorIQ

What are some social events your company does?

CreatorIQ does such a great job of getting the team together! In this remote world, so many of us come from all over and CIQ makes it a point to invite everyone. My favorite events include: a Zoom flower arrangement class, mini golf with the team, and learning how to properly play ping pong!


Senior Account Executive, Agency

What does your typical day look like?

My day starts with trainings. Then I review slack channels and emails. I continue my day by working on product solutions for the platform, doing research, brainstorming with the team, and writing down actual feature requirements. After lunch, close to the evening, I have several meeting to finish my day.


Associate Product Manager

How does the company support your career growth?

Becoming an industry knowledge expert was a goal of mine when I first started at CIQ and our leadership team supported me with the resources and time I needed to achieve my goals. CreatorIQ also provided me a safe space to show up as my authentic self which was a game-changer. My manager was instrumental in fast-tracking my path to leadership.


Director of Customer Success East Coast

How do you make yourself accessible to the rest of the team?

I make myself available by fostering a culture of transparency and reliability. If my team asks for something, I respond quickly to either address the concern or provide a timeline for doing so. I never put myself above my team—I make it clear that we're all in this together, and their time is every bit as valuable as my own.


Director of Content Marketing

How would you describe the company’s work-life balance?

I like to think my managers enforce the work-life balance that I have at CreatorIQ. We can manage our workloads as we see fit, which helps us create a work-life balance that works best. Collectively, the team also contributes to this, as we check in on each other to ensure that we are not overworked and have the support needed to be successful.


Sr. Implementation Manager

What are CreatorIQ Perks + Benefits

CreatorIQ Benefits Overview

We offer competitive salary & stock options, highly subsidized health benefits, standing desks, fully stocked kitchen, monthly cell phone stipend, regular happy hours, social events, and more, & dogs welcome!

Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
CIQ NY Run Club
Mental health benefits
Financial & Retirement
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
We provide up to 12 weeks of parental leave for the primary caretaker. CreatorIQ also provides 4 weeks of leave for the secondary caretaker.
Family medical leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
CreatorIQ sponsors family-oriented events annually.
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
CreatorIQ's pet policy is dog-friendly daily.
Recreational clubs
The company pays 75$ monthly stipend towards holistic health via ThrivePass (benefits including but not limited to: yoga studio/gym membership, massage, acupuncture, mindful app, activewear, ski lift
Fitness stipend
Home-office stipend for remote employees
$250 one time incentive
Professional Development
Job training & conferences
CreatorIQ offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Lunch and learns
Promote from within
Online course subscriptions available

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