Global Process Owner, Contract Management

Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X (formerly known as Twitter) @BookingHoldings.

This role is eligible for our hybrid work model: Two days in-office.

The GBS Organization provides services to the Booking Holdings Brands, which consist of Enterprise Program and Change Management, Process Excellence, and Global Process Ownership, to name a few. 

The Global Process Ownership “GPO” organization oversees the Procure to Pay, Source to Contract, and select Record to Report Processes (such as Intercompany, Fixed Assets, Lease Accounting, Corporate, and Statutory Accounting) 

We are currently in the process of recruiting for a Global Process Owner - Contract Lifecycle Management. The role is responsible for the global, end-to-end standardization, design, implementation, and continuous improvement of our CLM process, from contract creation to renewal/termination. The role will ensure consistent and efficient contract processes across all brands, driving compliance, efficiency, and strategic value through effective contract management. This includes all contract types for both procurement and revenue agreements. 

This leader will work closely with legal, legal operations, sourcing, procurement, and accounts payable teams - in order to drive continuously towards a more standard, efficient, and effective business process. 

The role will have direct reports consisting of a team of analysts responsible for overall process design and analysis, in addition to a contract admin team (CAT) responsible for initiating contracts through workflow, ensuring appropriate approvals, and following delegation of authority through signatures. 
 

In this role you will get to:

• Process Design and Strategy: Develop and maintain the overall strategy and framework for CLM processes globally, working closely with both Source to Contract and (S2C) and Procure to Pay (S2P) leaders to ensure a fully connected Source to Pay (S2P) design as well as Revenue leaders 

• Standardization: Establish consistent, global standards for CLM processes to improve efficiency and reduce risk across the enterprise

• Performance Management: Define and track Key Performance Indicators (KPIs) to monitor the effectiveness of the CLM process and report on performance to leadership and various steering committees

• Process Improvement: Identify areas for improvement, implement changes, and champion technology in close partnership with the Financial Systems organization 

• Vision and Framework: Create a global vision and end-to-end framework for CLM, ensuring it aligns with the company's strategic business outcomes.

• People Leadership: Oversee process and operations teams in support of the overall contract lifecycle process - including people development and career progression. 

What you have:

• Bachelor’s Degree in Accounting, Finance, or General Management (advanced degree or MBA preferred)

• Program or project management experience required

• Formal continuous improvement (e.g. LEAN / Six Sigma) and/or project management (e.g. PMP) certification/training is desirable

• 9/10+ years of progressive Finance, Accounting, or related experience in a complex multinational organization

• Experience leading and supporting cross-functional processes and teams with an emphasis on legal or compliance functions

• Experience with Shared Services and/ or Outsourced Service Delivery Models preferred

• Ability to influence and drive change at the highest levels of the organization

• Proven Leadership of teams and business processes

• Demonstrated experience working effectively in a matrixed global environment

• Demonstrable experience of executing process transformation initiatives or delivering enterprise systems

• In-depth understanding of Contract management leading practices and experience with Conga, iValua, and other contract management systems

• Booking Holdings is a Global company, and the position may require up to 25% travel during normal circumstances

• Translating enterprise strategy into operational goals, objectives, and a global process roadmap

• Leading within an outsourced or shared services environment

• Experience using Intake management software (ORO, Zip, etc.), Contract Management software (Conga), and familiarity with Contract Management, Procurement & A/R systems and interfaces - SAP, Ivalua or similar systems 

• Implementing business process changes to improve operating efficiencies

• Leading the execution of a global strategy for an end-to-end process, including the implementation of associated technologies

• Prioritizing process-related improvements and opportunities, and building business cases to quantify cost/ benefit position

• Making key decisions related to business process management, including target setting, process performance, and financial management

• Driving major process redesign efforts and being accountable for implementation

• Managing effectively through uncertainty and change 

Our Commitment to Inclusion 

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

There are a variety of job related factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The base salary range for Connecticut and the NYC-metro area is 195,000-238,400.

We are proud to offer a comprehensive benefits program designed to keep you and your family healthy, plan for the future and make the most out of life. For a glimpse of our benefits offerings, please see here. In addition to competitive health and wellness benefits, we currently offer other perks to eligible employees, such as: tuition reimbursement, fitness reimbursement, discounts, and more! 

If this role resonates with you, we encourage you to click the "apply" button!

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. M/F/V/D/S

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