Group Director, Client Advice & Management

Position Overview 

The Group Director, Client Advice and Management is a senior leadership role, managing across an integrated team (Client Advice and Management, Strategy, Communications Design and Partnerships). As a member of management, you exemplify our behaviours, drive quality work, and motivate your full integrated team by creating a positive and collaborative environment. You work in partnership and collaboration with the discipline leads and across the SBUs, to ensure comprehensive, business-appropriate solutions for clients.  

You are the day-to-day leader and driver for the client and the internal team. Your daily insights will keep your Managing Director – and your full Initiative team - ahead of the game, with your category expertise, status updates and proactive guidance. You are the authority on the client business to the agency and an authority on Initiative and the SBUs to the clients. You translate the clients’ challenges and opportunities, both internally and externally, and lead the development of solutions that achieve the goals. The Group Director manages the profitability of your group of accounts and has strong commercial acumen skills. 

Responsibilities 

• Day to day client leader and advisor; motivate clients to innovate
• Actively lead the team to deliver brilliant work and flawless execution, ensuring positive client satisfaction scores 
• Leadership and authoring of all client proposals, recommendations and points of view 
• Ensure all client reporting, budget management, authorization and billing needs are met in a timely an accurate fashion 
• Responsible for ensuring a positive relationship between clients and Strategy, Design, Partnerships and SBU leads on your group of accounts; clearly articulate client needs and objectives to the integrated Strategy, Communications Design and Partnership leads 
• Ready to professionally push back where necessary to effectively manage client expectations, agency resources and deadlines 
• Deepen relationships and craft collaborative partnership with clients’ partners agencies
• Apply a client lens to all areas of Initiative product, ensuring solutions developed are business-appropriate and meet agreed-upon KPIs 
• Regularly educate your team, your Group Director and Initiative leadership on your clients’ business, culture and industry 
• Involve leadership and Group Director in key client engagements 
• Partner with the discipline leaders (e.g., Strategy, Communications Design, Partnerships, Analytics) and your Group Director, to provide team members with well-rounded performance goals, evaluations and career paths  

Required Skills and Experience 

• Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors
• Ability to drive projects from conception to completion; project management experience
• Background in consulting, marketing, advertising or integrated communications
• Strong leader, presenter and packager of opportunities
• Strong commercial acumen 

Desired Skills and Experience  

• 10+ years in integrated planning role in media, publisher / vendor, or communications discipline (digital, content)
• 6+ years’ experience in leading, managing and developing a multi-dimensional staff 

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. 

The salary range for this position is posted below.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.   

It is the policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email [email protected].