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Groups & Events Coordinator
Reports to: Guest Services Manager
Responsibilities:
· Coordinate all aspects of group bookings, including reservations and onboard activities.
· Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests.
· Organize and oversee group events, ensuring all logistical details are executed flawlessly.
· Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs.
· Handle any last-minute changes or challenges, providing effective and prompt solutions.
· Assist with the distribution of welcome packages, event schedules, and promotional materials to group members.
· Maintain accurate records of group activities, requests, and special requirements.
· Ensure compliance with all guest service standards and protocols.
· Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination.
· Provide exceptional customer service to enhance group members’ overall experience.
· Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements.
· Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information.
· Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests.
· Manage VIP group requests, providing enhanced services to high-profile group guests.
· Collect and address feedback from group leaders and members to continually improve service delivery.
Requirements:
· Previous experience in group coordination, event planning, or a similar role, preferably in a cruise or hospitality setting.
· Strong organizational skills and attention to detail.
· Excellent communication and interpersonal skills.
· Ability to multitask and handle dynamic, fast-paced environments.
· Proficiency in computer systems, including reservation software.
· Problem-solving abilities and the ability to work under pressure.
· Fluency in English and Arabic; additional languages are a plus.
Documentation Requirements:
· Valid Passport;
· Valid Seaman’s Book;
· STCW Certification;
· Documentation related to the position
Contract Length:
4 months on/2 months off
THIS VACANCY IS FOR POOLING PURPOSES
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
