Client Growth Manager

Client Growth Manager

Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response. Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective.

Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters.

As a Growth Manager, you will be responsible for representing Sage with the leadership teams of our clients and partner with them to expand Sage’s footprint. You’ll focus on creating the playbook(s) for how we grow and then executing against them. You’ll build positive relationships with executive partners including leaders from senior living operators, REITs, and private equity, driving strategy around partnership expansion opportunities, and collaborating with internal partners from different teams to execute on client strategies  Our company mission is to enable modern aging and this role will help us grow with like-minded organizations to realize that mission.

This position will require spending time in-person with our partners, post-contract signing to expansion across all partner communities.

• Build strategic relationships with existing clients at all levels of the organization - from executive level down to the regional level
• Identify and execute on partnership expansion opportunities including rolling out Sage across multiple communities within an organization and new products
• Serve as an escalation point externally and internally for client needs at the leadership level
• Prepare for and lead regular business review meetings with client partners to discuss performance metrics and highlight opportunity areas
• Build client champions that become Sage enthusiasts across all levels of the organization
• Execute against commercial goals as it relates to Sage’s clients
• Surface financial (return on investment) value being created by Sage and communicate it to client stakeholders
• Represent Sage at events both client internal and external
• Collaborate with a variety of internal partners to ensure our clients are set up for success
• Working with stakeholders to ensure value realization

• 4+ years of experience in management or strategy consulting, investment banking, account management, sales or business development
• Proven track record of working with and building VP-level and above relationships with partners at health systems or in long term care
• Experience securing contract renewals and/or expansions
• Strong written and verbal communication skills
• Experience and strong interest in the healthcare tech industry
• Ability to go deep to understand and speak to product capabilities
• Demonstrates a self-starter mentality
• Experience working with several internal partners across departments such as business development, client success, product, engineering, and marketing

Our headquarters are located in New York City's Union Square. We believe in cross team collaboration. We think good ideas can come from anyone, and we've designed our processes to encourage participation from all. While we take our mission seriously, we don't take ourselves too seriously. We like to host off-sites, outings, and team meals where we can connect as people, not just as colleagues. We offer office lunch and a fully stocked snack bar. While we are an in office culture, we allow up to 2 remote days per week.

Our benefits package for employees includes competitive base compensation along with stock options and an incentive bonus if we hit 2025 revenue targets (to be determined). The expected annual salary range for this role are between $150,000-$200,000 USD, depending upon the job level, which will depend on your level of expertise, your experience, and your qualifications. We also provide fully-paid health and dental insurance coverage for all of our employees, along with other health benefits including vision insurance, membership to premium primary and urgent care, and online medical health providers. We also have a take as you need time off policy, in addition to 7 paid holidays and a company wide winter break during the holidays.

Sage is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Sage makes hiring decisions based solely on qualifications, merit, and business needs at the time.