Project Manager

Responsibilities:

PMO Program Management
• Manage a portfolio of cross-functional programs and projects on behalf of the PMO, including the company’s GTM product launch workstream as a primary area of focus.
• Partner with the PMO Lead to maintain a consolidated view of active initiatives, ensuring visibility into priorities, timelines, resource capacity, and interdependencies.
• Apply PMO methodology, governance standards, and best practices consistently across all assigned programs and projects.
• Support the PMO in evolving its operating model, contributing to how the function structures, prioritizes, and delivers work organization-wide.
• Assist in onboarding and orienting project stakeholders to PMO processes, tools, and expectations at the start of each initiative.
Project Planning & Execution 
• Lead end-to-end project planning and execution for assigned initiatives, including scope definition, milestone development, resource coordination, and deliverable tracking.
• Own project management for 5–10 GTM product launches per year, managing launch tier requirements, cross-functional dependencies, readiness reviews, and go/no-go checkpoints.
• Maintain detailed project plans, schedules, and dependency maps, keeping all workstreams aligned and on track throughout the project lifecycle.
• Coordinate across Product, Marketing, Sales, Engineering, Customer Experience, Finance, Revenue Operations, Legal, and Partnerships to ensure cross-functional readiness and accountability.
• Identify and escalate risks, blockers, and issues early, coordinating resolution across teams to protect timelines and delivery quality.
Stakeholder Management & Communication 
• Serve as the primary point of contact and coordination for all stakeholders within assigned programs, from working teams to executive leadership.
• Manage stakeholder communications proactively — ensuring the right information reaches the right audiences with the right level of detail and at the right cadence.
• Build and maintain strong working relationships across functions, fostering a culture of shared accountability and collaborative problem-solving.
• Ensure teams are aligned on scope, priorities, and commitments at every stage of a project, reducing friction and re-work.
Reporting, Tracking & Risk Management 
• Maintain project tracking tools (e.g., Monday.com, Jira, or equivalent) to ensure accurate, real-time visibility into project status across all active workstreams.
• Produce clear, concise, and executive-ready status reports, dashboards, and program updates aligned with PMO reporting cadences.
• Maintain risk registers, issue logs, and dependency trackers; proactively surface and manage risks before they affect delivery.
• Track and report on planned vs. actual progress, identifying trends, variances, and forward-looking risks across the portfolio.
Process Improvement & PMO Standards 
• Continuously evaluate the processes, frameworks, and tools used to plan and deliver programs; identifying gaps and driving improvements in partnership with relevant stakeholders.
• Develop, maintain, and improve project templates, playbooks, and documentation to increase delivery consistency and repeatability across the PMO.
• Lead post-project and post-launch reviews, translating lessons learned into process improvements embedded into future work.
• Contribute to the maturation of PMO capabilities, including governance structures, reporting standards, and delivery frameworks as the organization scales.
 

Skills and Qualifications:

• 7+ years of project or program management experience, with a track record of delivering complex, cross-functional initiatives in fast-paced environments.
• Demonstrated experience working within or closely alongside a PMO, with strong working knowledge of project management frameworks, governance, and delivery standards.
• Significant exposure to product launches or go-to-market execution in SaaS, fintech, or similarly complex industries.
• PMP, PgMP, or equivalent project/program management certification.
• Proven ability to manage multiple concurrent workstreams with competing priorities and high stakeholder visibility.
• Strong critical thinking and problem-solving skills — able to identify root causes, connect the dots across workstreams, and drive resolution across teams.
• Exceptional organizational and communication skills; comfortable adapting from working-team coordination to executive-level reporting.
• Proficiency in project management tools and methodologies (e.g., Monday.com, Jira, Asana) and a continuous improvement mindset.