GTM Recruiter

Pylon is a Series B, AI-native B2B company building the next generation of customer support.

Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI-driven customer intelligence.

This is a massive market with incumbents that weren’t built for AI-first workflows.

• Series B, $51M raised

• Backed by a16z, BCV, General Catalyst, Y Combinator

• 100+ employees

• Office in San Francisco and NYC, option to join either office

As our first recruiting hire, you'll play a mission-critical role in shaping our hiring strategy and scaling our go-to-market organization. You'll work directly with founders and leadership to attract and close talent that will drive our growth. This role reports into Pree Senarathne, Chief of Staff at Pylon.

• Own the entire recruiting funnel from strategy to close for all GTM roles with high visibility and direct impact on company growth.

• Build strong top-of-funnel pipelines through creative sourcing, referrals, and outbound strategies

• Think outside the box to engage with and close top talent in competitive markets

• Build and continuously improve scalable, high-performing recruiting processes from scratch

• Track and analyze recruiting metrics (time-to-fill, offer acceptance rates, pipeline health) to inform hiring strategies and drive continuous improvement

• 3+ years of full-cycle recruiting experience at fast-paced, high-growth startups

• Proven success for sourcing and hiring GTM and business roles

• Ability to manage multiple searches and projects at once

• Attention to detail and excellent communication skills with a passion for delivering great candidate experience

• Experience with Ashby ATS and sourcing tools (e.g., Linkedin Recruiter)

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend