Head of Growth Marketing

Join Our Team as Head of Marketing!

We're looking for a growth marketing leader who gets excited about helping customer support teams work smarter. You'll drive how we attract, convert, and grow our customer base using data, smart experiments, and the latest marketing tech.

About Us:

TeamSupport is the leading post-sale customer support software company that is purpose-built for B2B companies looking to increase customer satisfaction, reduce their churn rate, and build customers for life. Our Customer Service Platform combines Customer Support, Customer Success, Engagement, and Analytics to help companies know, support, and grow with their customers. At TeamSupport, our mission is to help every B2B company become customer-first. That vision isn’t possible without passionate, dedicated, and driven people on our team who are just as excited about our customer-centric approach as we are.

What You'll Do:

Build Our Growth Engine

• Create and run marketing campaigns that actually move the needle on customer acquisition
• Set up A/B tests and experiments to figure out what works (and what doesn't)
• Use data to predict which leads are most likely to become happy customers
• Partner with our product team to make sure new users stick around and love TeamSupport

Run Smart Campaigns

• Launch targeted campaigns across all our marketing channels
• Build email sequences and automation that guide prospects through their journey
• Optimize our free trial experience to convert more users to paid plans
• Create campaigns that help existing customers expand their usage

Measure What Matters

• Track the metrics that actually matter: customer acquisition cost, lifetime value, conversion rates
• Build dashboards so everyone can see how we're performing
• Use analytics to spot opportunities and optimize our marketing spend
• Figure out which marketing activities are driving real revenue

Work Cross-Functionally

• Team up with sales to make sure we're sending them qualified leads
• Collaborate with the product to improve user onboarding and feature adoption
• Work with customer success to reduce churn and drive expansion
• Stay on top of new marketing tools and AI technologies that could help us grow faster

Day-to-Day:

• Develop and execute strategic marketing plans that align with company goals and revenue targets.
• Lead and mentor a high-performing marketing team to drive execution and results.
• Oversee campaign performance, providing insights and recommendations for continuous optimization.
• Collaborate with internal teams and external partners to create compelling content and marketing assets.
• Analyze data to measure marketing effectiveness and inform future strategies.
• Stay ahead of industry trends and implement best practices to drive demand and lead generation.

Experience

• 5-8 years of growth marketing experience, ideally in B2B SaaS
• Track record of meaningfully growing key business metrics
• Experience with customer support or service software is a plus

Skills

• Comfortable with marketing tools like HubSpot, SFDC, Google Analytics and curiosity about AI native tools like Clay, Tofu, Jasper, and more
• Experience with A/B testing and conversion rate optimization
• Knowledge of paid advertising, email marketing, and content marketing
• SEO/GEO a plus

Personality

• You love digging into data to understand what's working
• You're comfortable with ambiguity and moving fast
• You can explain complex ideas in simple terms
• You enjoy collaborating with different teams

Nice to Have

• Experience with AI-powered marketing tools
• Background in customer support or service software
• Previous experience at a growing SaaS company

Ready to shape the future of our marketing efforts? Apply now, and let's create marketing excellence together!

Why Work Here:

Join a team that's passionate about making customer support better for everyone. We're growing fast, we value data-driven decisions, and we give you the freedom to experiment and make a real impact.

TeamSupport is a 100% remote global workforce with a tremendous TEAM-oriented culture. You are a name, not a number: the work you do and the relationships you build matter. We care about our customers and each other. We have a ton of GREAT BENEFITS!!

• 100% Employer-paid medical/dental coverage.
• Voluntary vision and life insurance
• Flexible PTO policy
• Company paid holidays.
• 401K matching
• Company-paid equipment
• Leadership that listens and promotes work/life balance.

TeamSupport is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.