Head of North American Embedded Payment Partnerships, Solutions Consulting and ICG Account Management

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

The Head of North American Embedded Payment Partnerships, Solutions Consulting and ICG Account Management is a senior leadership role responsible for driving revenue growth and scalable distribution of Elavon payment solutions through embedded payments partnerships across North America in close partnership with our Global Head of EPP, and technical product sales execution. This role serves as the bridge between commercial opportunity and technical reality, ensuring that complex, API driven and platform-based payment solutions move efficiently from commercial agreement through technical validation and deal close through ongoing account management and growing the business.

Essential Functions

• North American EPP Revenue Strategy: Own the channel’s strategy and operating cadence for North America, aligned to Elavon enterprise priorities and annual growth targets.

• Embedded Payments Partnerships Leadership: Define and execute the software-led distribution strategy (ISVs, platforms, vertical SaaS, marketplaces, POS, and enablement partners), including partner segmentation, prioritization, and coverage. Drive the commercial relationships for North American partners including direct revenue and revenue enabling relationships resulting in optimal outcomes for the business.

• Revenue Ownership (Existing + New): Bring together accountability for NA EPP partner-sourced performance across current and new customers, including MSP relationships and other revenue motions, with clear targets and measurable outcomes.

• Commercial & Deal Governance: Establish commercial frameworks (pricing, economics, incentives, and contract standards) and lead executive deal reviews in partnership with Finance, Legal, and Risk.

• Cross-Functional Delivery: Partner with Product and Technology to align integration patterns, developer experience, and roadmap prioritization to accelerate partner onboarding and merchant activation.

• Performance Management & Reporting: Define and track KPIs (partner pipeline, bookings, attach rates, activation, retention, and revenue) and provide regular executive reporting and insights to drive decisions. Build an inclusive culture of performance and partnership excellence.

• Technical Product Sales Leadership: Lead Technical Product Sales—owning the final, solution-level validation required to close complex payment deals. Partner with ICG/PMI Distribution Sales, and aligned Account Managers to translate client and partner requirements into approved, implementable Elavon solutions.

• Risk, Compliance & Controls: Ensure onboarding, contracting, and ongoing management meet applicable regulatory requirements and internal control standards; proactively identify and mitigate third-party and payments risk.

Critical Skills

• Drive for Results: Pursue goals with energy and perseverance; rarely give up before succeeding; work to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

• Collaboration: Develop good working relationships with others; recognize and value differences; encourage an inclusive collaborative environment and open dialogue; put team’s goals ahead of personal agendas; share information openly and transparently; openly supports team members and their efforts.

• Agility & Innovation: Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization.

• Talent Development & Engagement: Provide others with a clear direction; Set appropriate standards of behavior; Delegate work appropriately and fairly; Motivate and empower others; Provide staff with development opportunities and coaching; Recruits staff of a high caliber.

• Risk Management: Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

• Ethics and Trust: Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.

Technical and Leadership Competencies

Educational and Technical:

• 12+ years of progressive experience in payments/fintech partnerships, merchant acquiring, or embedded payments, including senior leadership accountability for revenue growth.

• Demonstrated success building and scaling partner channel motions (ISVs, platforms, marketplaces, POS, enablement partners) and delivering partner-sourced pipeline, bookings, and revenue.

• Strong understanding of partner integration and distribution models (APIs, referral/reseller, PayFac/Facilitated models, onboarding/KYC/KYB, risk underwriting, and merchant lifecycle).

• Fluency in commercial deal structures including pricing, margin, incentives, and performance-based contract constructs; ability to lead complex negotiations.

• BA/BS degree required; MBA or advanced degree preferred.

Leadership:

• Proven people leader with experience realigning organizations, clarifying roles/coverage, and driving accountability in a matrixed environment.

• Executive presence with the ability to influence C-level stakeholders and serve as a trusted partner to senior leaders across Sales, Product, Technology, Finance, Legal, and Risk.

• Customer- and partner-obsessed operator who balances speed to revenue with disciplined risk management and control excellence.

• Strong strategic orientation paired with operational rigor (cadence, metrics, forecasting, QBRs, and governance).

• Ability to translate product and technical concepts into commercial outcomes and partner-ready go-to-market narratives.

• Demonstrated commitment to developing diverse, high-performing teams and fostering an inclusive, collaborative culture.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.