Head of Platform Operations

Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare.

We are seeking a Head of Platform Operations to lead the operational excellence of our SaaS application, analytics platform, DevOps functions, and data platform. Reporting to the CTO, you will own the reliability, scalability, and security of the production systems that power our data insights. This strategic role requires a hands-on leader who can manage both onshore and offshore teams, oversee incident management and compliance (HIPAA/SOC2), and drive the evolution of our DevOps infrastructure. You will partner closely with Product Management and Engineering Directors to ensure our platform meets the rigorous demands of the healthcare ecosystem. 

This role focuses on building, running, and evolving the tools and processes that keep our data platform healthy and compliant, including custom AWS CloudWatch metrics, dashboards, alarms, incident management workflows in Atlassian Jira, and operational SOPs. You will lead, build, and govern an offshore operations team and will be responsible for access management and PHI audit compliance. You will regularly produce post-mortem writeups, operational review reports, and customer-facing documentation. Anticipated travel associated with the role is expected to be approximately up to 20%.

Key Accountabilities 

• Platform Leadership & Operations:

• Own all operational activities for the SaaS platform and data services post-deployment, ensuring 24/7 availability and performance.
• Lead, build, and govern the operations team, including managing offshore specialists and defining access controls to prevent PHI exposure.
• Establish and maintain operational SLAs and KPIs, producing regular operational review reports and customer-facing post-mortem writeups.

• DevOps & Infrastructure:

• Drive the strategy for Cloud Native infrastructure, overseeing CI/CD pipelines, container management (Docker/Kubernetes), and deployment automation.
• Develop and maintain comprehensive monitoring and alerting systems (using tools like AWS CloudWatch) to ensure rapid issue detection and system health.
• Manage the "Run" function of the platform, ensuring zero-downtime deployments and robust infrastructure-as-code practices.

• Data Reliability & Pipeline Ops
• Partner with Data Engineering to monitor ETL/ELT pipelines. Ensure data arrives on time and meets quality standards (freshness/completeness).
• Manage the operational health of data and application infrastructure tools (e.g., Snowflake, Airflow, Redshift etc.), managing upgrades and capacity planning.
• Technically implement and police data access controls across all layers of the platform. Ensure developers and analysts have the access they need without violating "Least Privilege" policies.

• Incident Management & Compliance:

• Implement and manage incident response workflows (e.g., in Jira), ensuring clear remediation processes and documentation.
• Oversee access reviews and compliance reporting to support HIPAA and SOC2 policies, serving as the primary owner for audit readiness.
• Create and maintain SOPs, runbooks, and operational procedures to institutionalize best practices.

• Continuous Improvement
• Identify recurring operational issues and partner with engineering to drive reliability and automation improvements.
• Gather, analyze, and report on operational metrics, incident trends, and system health.
• Security & Compliance Execution
• Execute the technical controls required for SOC2, HIPAA, and ISO audits. Ensure evidence is collected automatically and continuously.
• Manage the patching cadence. When security scans find vulnerabilities, you are responsible for prioritizing and deploying the fixes across the fleet.

Skills/Knowledge: 

• Technical Skills:

• Deep expertise in AWS Cloud Native Development (MySQL, Athena, PySpark, Lambda, CloudWatch).
• Strong programming background with 10+ years of experience in languages such as Python, TypeScript, or Go.
• Advanced SQL skills (10+ years) including performance tuning and complex data modeling.
• Experience with containerization and modern CI/CD tools.

Operational Skills:

• Experience managing 24/7 on-call rotations for production systems and handling severe customer-impacting incidents.
• Ability to define and govern offshore teams, ensuring operational capability without compromising security.
• Strong communication skills for cross-functional collaboration and customer-facing reporting.

 Education/Experience: 

Required: 

• BS degree in Computer Science, Math, or related STEM fields, or comparable body of work.
• 10+ years of experience in Software Engineering or Operations, with significant experience in a leadership role.
• Proven track record of managing SaaS platforms and DevOps functions in a high-compliance environment (healthcare preferred).

We are seeking to add new expertise and perspective to our strong team of experienced professionals.  We aspire to a culture of accelerated professional development through: shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools. 
We are a highly collaborative team and prioritize opportunities to connect in person. For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month. These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work.

In addition to our great environment, we offer a competitive salary between $220,000 to $250,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.  Please send a cover letter along with your resume when applying to the position of interest.  Claritas Rx embraces diversity, equality, and transparency.  We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.  We believe the more inclusive we are, the better we are.

Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work. It's time to fall in love with what you do!

At Claritas Rx, protecting our candidates is a top priority. If you're applying for a role with us, please note:
• All legitimate opportunities are posted first on our official website. Check there before trusting external listings.
• We believe in meaningful interviews: offers never come after just one phone call or form. Expect multiple video calls to get to know you.
• We never ask for fees or payments of any kind during the hiring process.
• Our People Operations Team will handle your onboarding, and all equipment comes directly from us—no purchases required.
Learn more about how to spot recruitment scams and protect yourself - FBI warning: https://lnkd.in/dh2aFN8
Claritas Rx is committed to transparency, integrity, and a safe hiring experience for every candidate. Learn more: https://lnkd.in/enhAqwqE