Head of Recruiting

Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don't provide the access, assistance and modern tools that owners need to successfully grow their business.

We started Novo to challenge the status quo—we're on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we're excited to lead the small business banking revolution.

At Novo, we're here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We've made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking.

Why Novo?

• 250,000+ business customers using the platform

• $30B+ in transactions processed

• Profitable, with $170M raised to date

• Backed by firms including Valar Ventures, Crosslink Capital, Stripes, BoxGroup, RRE Ventures, and Notable Capital

• Recently launched AI Agent Infrastructure and In-App Agents, and we are looking to expand our design creativity around them

• We work with modern tools technologies, of course.. AI

• We provide learning and development budgets to help you grow and bond with your team

We're looking for a Recruiter to own how Novo hires across North America (USA & Latam)—Product, Customer Experience, Credit, Banking Operations, and the other teams that make a bank run. You'll be the person who turns a headcount plan into a pipeline of great candidates, and who makes sure every one of them has a fast, respectful, well-run experience with us.

This role is different from a traditional recruiting seat. Our recruiting stack is AI-based: sourcing, screening, scheduling, candidate communication and pipeline reporting all run through AI agents and automation we've built and bought. You won't just use these tools—you'll operate them, tune them, catch where they go wrong, and decide where a human needs to step in. Think of yourself as the owner of a recruiting system, not a one-person sourcing engine.

This is an individual contributor role with real influence. You'll partner directly with hiring managers across the company and with our People and AI platform teams, and you'll shape how Novo hires as we scale.

Own full-cycle recruiting across North America

• Run end-to-end searches for roles across Product, Customer Experience, Credit and Underwriting, Banking Operations, Compliance, Marketing and Go-to-Market—from kickoff and intake through offer and close

• Partner with hiring managers to write sharp job descriptions, define scorecards, and build interview loops that actually predict success

• Build and maintain pipelines for recurring roles (CX, operations, credit) so we're never starting from zero when a req opens

• Manage offers, negotiate with candidates, and close with a high acceptance rate

Operate and improve our AI-based recruiting stack

• Own the day-to-day operation of our AI sourcing, screening, scheduling and candidate-communication agents—configuring them per role, monitoring output quality, and stepping in when they miss

• Review AI-generated candidate shortlists and screens with a critical eye; calibrate prompts, criteria and rubrics with hiring managers so the tools reflect what "great" looks like for each team

• Work with our AI platform and People teams to identify where the pipeline breaks, propose fixes, and test new tools or workflows before rolling them out

• Keep our ATS (Ashby) clean and trustworthy: accurate stages, structured feedback, and data the business can rely on

Deliver a candidate experience we're proud of

• Be the human face of a largely automated process—make sure every candidate hears back, understands where they stand, and leaves with a good impression of Novo

• Ensure our AI-assisted process is fair, consistent and compliant with US and Canadian employment and privacy requirements

Report on and improve the funnel

• Track time-to-fill, pass-through rates, source quality, offer acceptance and candidate NPS; share what's working and what isn't

• Turn that data into changes: rewrite a screen, adjust a sourcing agent, or rework an interview loop when the numbers say to

• 4–6 years of full-cycle recruiting experience, in-house or agency, with a meaningful stretch at a fintech, bank, or high-growth startup

• A track record hiring across business functions—product, customer support or operations, credit or risk, and at least one regulated banking or financial-services role

• Hands-on experience running AI-based recruiting tools (AI sourcing, screening, scheduling, or candidate-communication platforms), and a clear point of view on what they're good at and where they fail

• Comfort configuring tools yourself: writing and refining screening criteria or prompts, building automations, and reading a dashboard without waiting for someone else to do it

• Fluency with a modern ATS (Ashby, Greenhouse, Lever or similar) and disciplined data hygiene

• Strong judgment on candidate quality—you can tell the difference between a resume that keyword-matches and a person who will actually succeed in the role

• Excellent written and verbal communication; you can brief a hiring manager, coach an interviewer, and write to a candidate with equal ease

• Working knowledge of US employment law as it applies to hiring, including the rules around automated decision tools; familiarity with Canadian hiring norms is a plus

• Comfort working at speed in a startup environment while holding a high bar for quality and candidate experience

• Based in the New York City area, or willing to relocate

• Experience hiring for credit, underwriting, banking operations or compliance roles at a bank or fintech

• Experience recruiting in both the US and Canada

• You've built or owned a recruiting workflow with tools like Zapier, Make, or an LLM API—or you've prompted your way to a better screen than the vendor default

• Employer branding or recruitment marketing experience

• Experience training hiring managers and interviewers on structured, bias-aware interviewing

This role is based in our New York City office, where you'll work alongside the People team and hiring managers. You'll report into the People team and work day-to-day with hiring managers across Novo and with the team that builds our AI recruiting tools.

Location: New York, NY · Employment type: Full-time

Novo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need an accommodation during the application or interview process, let us know and we'll make it happen.

A note on how we hire: we use AI tools in our recruiting process to help us move quickly and consistently. A person reviews every hiring decision, and you can request a human review of any step at any time.